Customer Success Consultant📣 Job Ad

About Berlitz Saudi Arabia

Berlitz Saudi Arabia is a specialist in corporate training solutions, dedicated to enhancing employee language and professional skills for organizations. As an integral part of the global Berlitz network, the company focuses on improving communication and other job-specific competencies to support business performance and foster international collaboration. Our team operates within a dynamic, client-facing environment, contributing directly to the growth and success of companies across Saudi Arabia, with a culture centered on learning, service excellence, and measurable results.

The Role: Customer Success Consultant

We are seeking a Customer Success Consultant to join our team in Riyadh. This is a contract, on-site position primarily responsible for ensuring that Berlitz Saudi Arabia's customers successfully achieve their defined learning objectives. The consultant acts as a key point of contact, guiding clients through their training journey and maximizing the impact of Berlitz solutions.

Key Responsibilities

• Onboarding new customers to Berlitz training programs.
• Understanding customer training needs and aligning Berlitz solutions with their specific goals.
• Monitoring program performance, including analyzing participation rates and learning outcomes.
• Proactively addressing any issues that may impact client satisfaction to improve retention and loyalty.
• Handling ongoing communication with key stakeholders and providing regular progress updates.
• Recommending adjustments to training programs to maximize their effectiveness and impact.
• Collaborating closely with internal teams to coordinate schedules, resources, and reporting, ensuring a seamless customer experience.

Required Experience

Candidates for this role should possess 2 to 5 years of relevant professional experience, ideally within customer success, client management, or corporate training environments.

Work Type and Location

This is a contract, on-site position based in Riyadh, Saudi Arabia. The role requires a presence at the company's facilities to effectively engage with clients and internal teams.

Application Information

We invite qualified candidates to apply for this opportunity to contribute to client success within Berlitz Saudi Arabia. Salary details will be discussed during the interview process.