Customer Success Consultant📣 Job Ad

About Berlitz Saudi Arabia

Berlitz Saudi Arabia, a part of the global Berlitz network, specializes in providing tailored corporate training solutions. The company focuses on enhancing employee language and professional skills to improve communication and job-specific competencies, thereby supporting business performance and international collaboration for organizations in Saudi Arabia.

The Role of Customer Success Consultant

The Customer Success Consultant is an on-site, contract position based in Riyadh, Saudi Arabia. This role is central to ensuring that customers effectively achieve their learning objectives through Berlitz Saudi Arabia's training programs.

Key Responsibilities

• Onboarding new customers and understanding their specific training needs.
• Aligning Berlitz solutions with customer goals and objectives.
• Monitoring program performance, analyzing participation, and evaluating outcomes.
• Proactively addressing any issues that may impact customer satisfaction, retention, and loyalty.
• Managing ongoing communication with key stakeholders and providing regular progress updates.
• Recommending adjustments to maximize the impact and effectiveness of training programs.
• Collaborating closely with internal teams to coordinate schedules, resources, and reporting, ensuring a seamless customer experience.

Required Experience

Candidates should possess 5-10 years of relevant experience in a customer-facing role, demonstrating a strong ability to manage client relationships and drive successful outcomes.

Work Environment and Culture

The team operates in a dynamic, client-facing environment, offering direct opportunities to contribute to the growth and success of companies within Saudi Arabia. Berlitz Saudi Arabia fosters a culture centered on continuous learning, service excellence, and achieving measurable results for its clients.

Employment Details

This is a contract, on-site position located in Riyadh, Riyadh, Saudi Arabia.