Enterprise Customer Success Manager📣 Job Ad

About Deliverect

Deliverect provides an API-first platform designed to streamline commerce for the food and retail industries. The platform offers a connected suite of on and off-premise solutions, enabling businesses to expand revenue and simplify operations by facilitating sales and delivery across various channels. Deliverect is seeking an Enterprise Customer Success Manager to join its team in Riyadh, Saudi Arabia, for a full-time position.

The Role

As an Enterprise Customer Success Manager, you will serve as a strategic anchor, ensuring that enterprise customers achieve maximum value and thrive using the Deliverect platform. This role focuses on driving product adoption and fostering long-term loyalty across a mixed portfolio of accounts. Operating within the Growth team, you will act as a crucial link between customers and internal Product and Support teams, contributing to retention and revenue growth through dedicated support and a data-driven approach to customer health.

Key Responsibilities

• Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
• Work cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.
• Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.
• Act as an escalation point for complex technical and non-technical queries, ensuring timely resolutions.
• Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.

Qualifications and Experience

• Professional fluency in both English and Arabic is essential for managing a diverse account base.
• A minimum of 2 years of experience in a customer-facing role such as Customer Support, Customer Success, or Account Management, ideally within a SaaS environment.
• Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.

Required Skills

• An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.
• Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.
• Familiarity with Google Suite and Zoom is required; experience with Planhat and HubSpot is considered a strong advantage.

Important Information

Applicants must possess the legal right to work in Saudi Arabia. Deliverect is currently unable to provide financial assistance for relocation or travel. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.