Digital Customer Experience Specialist📣 Job Ad

About the Role

CareerFirst Company is seeking a Digital Customer Experience Specialist to join our team in Riyadh. This full-time role focuses on enhancing digital product touchpoints and ensuring a seamless user experience across our platforms. The specialist will work to continuously analyze and elevate the digital customer journey.

Role Overview

The Digital Customer Experience Specialist will be responsible for evaluating User Interface (UI) and User Experience (UX) design, mapping user journeys, and collaborating with product teams. The primary objective is to deliver an optimized and consistent digital experience for our customers.

Key Responsibilities

• Continuously analyze and review the digital customer experience to ensure optimal usability and seamless user journeys.
• Evaluate and optimize User Interface (UI) and User Experience (UX) across the platform’s digital channels.
• Conduct user research, map customer journeys, and measure key performance metrics related to digital satisfaction.
• Collaborate closely with product management and engineering teams to implement UI/UX enhancements and integrate user feedback.

Required Experience

• Candidates should possess 2-5 years of experience in a relevant field.

Work Environment

This is a full-time position based in Riyadh. The role involves working collaboratively with product and engineering teams to achieve shared goals in enhancing digital customer experience.

Application Process

Further details regarding the application process and salary will be discussed with qualified candidates.