Director of Business Services📣 Job Ad

About Humain

Humain, a PIF company, is a global artificial intelligence firm that delivers full-stack AI capabilities across four key areas: next-generation data centers, hyper-performance infrastructure and cloud platforms, advanced AI Models (including the world’s most advanced Arabic LLMs built in the Arab world), and transformative AI Solutions. The company's end-to-end model serves both public and private sector organizations, aiming to unlock exponential value, drive transformation, and strengthen capabilities through human-AI synergies. With a growing portfolio of sector-specific AI products, Humain is focused on driving IP leadership and talent supremacy globally, engineered for competitiveness and national distinction.

The Role of Director of Business Services

Humain is seeking a Director of Business Services to lead and scale its service delivery model. This full-time position is based in Riyadh, Saudi Arabia, and involves overseeing the retained organization, BPO partnerships, and the standards that ensure quality and efficiency at scale, with an increasing focus on AI-native approaches.

Key Responsibilities

• Architect the end-to-end service model across the retained organization and BPO partners.
• Manage BPO partner governance, Service Level Agreements (SLAs), and the commercial and performance relationships.
• Oversee the service catalogue, SLAs, and quality governance for all services.
• Implement AI agents across service delivery processes to enhance quality and efficiency.
• Drive continuous cost and quality improvement initiatives in partnership with the Process Excellence team.
• Build and scale the service delivery team over time, operating as a player-coach.

Measures of Success

Success in this role will be evaluated based on specific milestones and outcomes:

• Within the first 90 days, establish a clear and governed service model across retained teams and partners, with operational standards and SLAs.
• By 6–12 months, achieve consistent SLA and quality performance, demonstrate measurable cost and quality improvement, and show increased capacity through AI-native delivery.

Candidate Profile

The ideal candidate for Humain demonstrates the following attributes:

• AI-First: Defaults to leveraging AI to multiply output and rethink work processes.
• Ownership: Exhibits end-to-end accountability and a bias for action over perfection.
• Builder: Thrives in ambiguous environments and can create structure from initial concepts.
• Rigor: Maintains operational discipline and consistently high standards.
• Orchestrator: Drives outcomes effectively by collaborating with and influencing others across various functions.

Qualifications and Experience

Candidates should possess over 10 years of relevant professional experience in service delivery, operations, or a related field. This full-time role requires a commitment to driving efficiency and quality within an evolving AI-centric environment.