Director of Loss Prevention

About the Role

Boutique Group is seeking a Director of Loss Prevention to manage daily security operations at The Red Palace in Riyadh. This full-time role is critical for ensuring the safety and protection of all property assets, employees, and guests within this ultra-luxury boutique hotel, a reimagined historic landmark. The Director will oversee accident and fire prevention, emergency response, and maintain a secure environment, ensuring compliance with legal requirements and Standard Operating Procedures. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage daily security operations, including the deployment of security staff to monitor and protect property assets.
• Assist in developing and implementing emergency procedures, and recommend follow-up actions for security breaches.
• Conduct investigations of all losses of property assets and refer to appropriate management for disposition.
• Oversee colleague housing and ensure compliance with Corporate Security safety and security management guidelines.
• Conduct periodic patrols of the entire property and parking areas, maintaining required reports and documentation.
• Identify and recommend actions for minimizing physical hazards and unsafe work practices, implementing action plans to monitor and control risk.
• Handle guest problems and complaints, settling disputes, and resolving grievances and conflicts.
• Ensure all logs, certifications, and documentation are maintained in compliance with legal requirements and Standard Operating Procedures.
• Provide means for obtaining necessary medical attention on a timely basis and maintain first aid and CPR certifications for Security officers.
• Implement local authority’s requirements for security and safety.

Leadership and Team Management

• Lead and influence team members, advocating for sound financial and business decision-making, and demonstrating honesty and integrity.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conduct hourly employee performance appraisals and disciplinary procedures according to SOPs and LSOPs.
• Identify educational needs, develop training programs, and instruct others on safety procedures and codes.
• Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to address concerns.
• The HSSE (Health, Safety, Security, and Environmental) Manager reports directly to this role.

Customer Service and Human Resources

• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service and incorporate guest safety and satisfaction into departmental meetings.
• Assist in minimizing the cost of accident claims through aggressive claims management.
• Bring issues to the attention of Human Resources as necessary and oversee property policies fairly and consistently.

Qualifications and Requirements

• Education: High school diploma or GED; OR a 2-year degree from an accredited university in Criminal Justice or a related major.
• Experience: 4 years of experience in security/loss prevention or a related professional area with a high school diploma/GED; OR 2 years of experience in security/loss prevention or a related professional area with a 2-year degree.
• Skills: Proficiency in basic computer skills, mathematical reasoning, oral comprehension, reading comprehension, and professional writing.

Core Competencies

• Leadership: Adaptability, effective communication, problem-solving, decision-making, and professional demeanor.
• Managing Execution: Building and contributing to teams, driving for results, and effective planning and organizing.
• Building Relationships: Fostering coworker and customer relationships, and demonstrating a global mindset.
• Generating Talent and Organizational Capability: Evaluating organizational structure and talent management.
• Learning and Professional Expertise: Applied learning, business acumen, and technical acumen in security and loss prevention.