E Commerce Specialist📣 Job Ad

About the E-Commerce Specialist Role

Al Omar Holding Company, a Saudi-based diversified investment group, is seeking a full-time E-Commerce Specialist to join its team in Riyadh. This role is central to managing the daily operations of the company's online stores across multiple brands, ensuring a reliable and efficient online shopping experience for customers.

Role Purpose and Impact

The E-Commerce Specialist supports sales performance and operational accuracy by maintaining organized, accurate, and smoothly running online operations across various stores and channels. The ideal candidate will be responsible for the end-to-end management of online store activities, from product listing and promotion to order fulfillment and customer support.

Key Responsibilities

• Manage and operate all company online stores on a daily basis.
• Upload, update, and organize products, including images, descriptions, prices, variations, specifications, and stock availability.
• Create and update promotions, discount codes, bundles, seasonal offers, and website banners.
• Monitor incoming orders and follow up until successful delivery.
• Coordinate with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
• Follow up on delayed orders, failed deliveries, cancellations, returns, refunds, and customer complaints.
• Respond to customer inquiries through website chat, WhatsApp, social media, marketplaces, and other customer channels.
• Ensure that product prices, VAT settings, shipping fees, payment methods, return policies, and delivery information are accurate.
• Manage and update stores on platforms such as Shopify, Salla, Zid, Amazon, Noon, or similar platforms.
• Coordinate with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content.
• Monitor store performance and identify opportunities to improve conversion rate, customer experience, and sales.
• Prepare weekly and monthly reports covering sales, orders, top-selling products, low-performing products, stock issues, returns, and operational challenges.
• Maintain clean and accurate product, inventory, order, and customer data across all e-commerce platforms.
• Support the launch of new stores, products, sales channels, and online campaigns when required.

Required Experience and Skills

Candidates should possess 2-5 years of experience in an e-commerce role or a related field. Proficiency in managing various e-commerce platforms (*, Shopify, Salla, Zid, Amazon, Noon) is essential. The role requires strong organizational skills, meticulous attention to detail, and the ability to coordinate effectively with multiple internal and external stakeholders.

Work Environment and Location

This is a full-time position based in Riyadh. The E-Commerce Specialist will work within a dynamic environment, collaborating with various teams to ensure seamless online operations and customer satisfaction across multiple brands.

Application Information

Interested candidates are invited to apply for this position. Further details regarding the application process will be provided upon inquiry.