End User Support Engineer📣 Job Ad

About Exequt MENA

Exequt MENA operates as a consulting firm, recognized as a trusted vendor for enterprise applications and portals. The company utilizes a proprietary development process designed to ensure timely delivery, mitigate common design issues, and reduce total lifecycle cost of ownership. Exequt MENA focuses on understanding core business challenges and developing solutions that provide immediate value, emphasizing transparency and client involvement throughout project partnerships.

The Role of End User Support Engineer

Exequt MENA is seeking a skilled End User Support Engineer to join its IT Support team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience. The successful candidate will be responsible for providing Level 1/2 technical support to end users, ensuring the smooth operation of workstations, applications, and IT services across the organization.

Key Responsibilities

• Provide Level 1/2 technical support to end users through phone, email, and ticketing systems.
• Troubleshoot issues related to Windows, Microsoft 365, various applications, laptops, desktops, printers, and peripherals.
• Install, configure, and maintain user workstations and associated software.
• Manage user accounts, passwords, permissions, and access rights using Active Directory / Entra ID.
• Support endpoint security measures, including antivirus/EDR solutions, encryption, and device compliance.
• Perform hardware troubleshooting and coordinate necessary repairs or replacements.
• Create, update, and resolve incidents and service requests within the ITSM/ticketing system.
• Support the onboarding and offboarding processes for employees.
• Maintain an accurate inventory of IT assets and hardware.
• Escalate complex technical issues to specialized infrastructure, network, security, or application teams.
• Prepare basic technical documentation and contribute to knowledge-base articles.
• Adhere to established IT security policies, procedures, and Service Level Agreement (SLA) requirements.

Required Qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• Solid experience with Windows 10/11 and Microsoft 365 support.
• Working knowledge of Active Directory and Entra ID fundamentals.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Basic knowledge of endpoint security and EDR solutions.
• Experience with ITSM tools such as ServiceNow, Jira, or BMC.
• Strong troubleshooting and communication skills.

Preferred Qualifications

• ITIL Foundation certification is preferred.
• Microsoft certifications are considered an advantage.

Application Information

Qualified candidates are invited to apply for this full-time End User Support Engineer position in Riyadh, Saudi Arabia. This role offers an opportunity to contribute to the delivery of reliable IT support and seamless technology experiences within Exequt MENA.