Endpoint Automation Management Nexthink Administrator

About the Role

MIS - Al Moammar Information Systems Co. is seeking an Endpoint Automation Management Nexthink Administrator to join their team in Riyadh, Saudi Arabia. This full-time role involves leading technical operations and coordination for infrastructure maintenance and managed services, ensuring high availability and performance across various IT domains.

Key Responsibilities

• Lead technical operations for Infrastructure Maintenance & Managed Services, covering servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.
• Manage technical escalations for critical incidents, coordinating troubleshooting efforts, root-cause analysis, and corrective actions.
• Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.
• Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and opportunities for improvement.
• Collaborate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.
• Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.
• Maintain technical documentation, operating procedures, and knowledge-transfer materials.
• Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.
• Participate in on-call support and respond to critical incidents as required.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience in IT infrastructure management and operations.
• Demonstrated expertise in leading technical operations across various infrastructure components.
• Proven ability to manage critical incidents and coordinate complex technical activities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic environment focused on maintaining and improving IT infrastructure services.

Application Process

Interested candidates are encouraged to apply for this role. Salary details will be discussed during the interview process.