Event Executive (Saudi Only)

About the Role

St. Regis Hotels & Resorts is seeking an Event Executive to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting sales and marketing efforts, managing guest interactions, and ensuring high standards of service. The role requires a professional approach to guest relations and administrative tasks.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary gifts to guests as recognition for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the relevant software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and express genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Monitor performance to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the hospitality sector. The role involves direct interaction with guests and collaboration with various hotel departments to ensure seamless operations and guest satisfaction.

Application Process

Candidates who meet the specified qualifications are encouraged to apply for this opportunity with St. Regis Hotels & Resorts.