Event Executive (Saudi Only)

About the Role

St. Regis is seeking an Event Executive (Saudi Only) to join their team in Riyadh. This full-time position requires 2-5 years of experience and involves supporting sales and marketing efforts while ensuring high standards of guest service and loyalty.

Key Responsibilities

• Contact appropriate departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary gifts to guests for their patronage (*, rewards points, show tickets, gift certificates).
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Operational Support and Standards

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and responding appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

• 2-5 years of relevant experience is required for this role.
• This position is open to Saudi nationals only.

Additional Duties

The Event Executive will perform other reasonable job duties as requested by Supervisors to support the overall operations and objectives of the department.