F&B Service Expert (Saudi National)

About the F&B Service Expert Role

The Ritz-Carlton Hotel Company, * is seeking a dedicated F&B Service Expert (Saudi National) to join its full-time team in Riyadh, Saudi Arabia. This role is central to creating exceptional and memorable dining experiences for guests, ensuring every interaction reflects the high standards of the company.

Role Overview and Contribution

As an F&B Service Expert, you will play a proactive role in delivering a comprehensive range of services to guests. Your primary objective is to ensure guests thoroughly enjoy their meals, making every transaction feel like an integral part of a unique and distinguished experience within the hotel's dining venues.

Key Responsibilities

• Set tables and prepare dining areas according to established standards.
• Communicate effectively and professionally with kitchen staff to ensure seamless service.
• Interact with and serve guests graciously and thoughtfully, anticipating their needs.
• Clean work areas and supplies consistently to maintain hygiene standards.
• Contribute to creating and maintaining a safe workplace environment.
• Adhere to all company policies and procedures without exception.
• Uphold the highest quality standards in all aspects of service delivery.
• Maintain a professional uniform, personal appearance, and communication style.
• Ensure the "Gold Standards" of The Ritz-Carlton are delivered daily, guiding the commitment to excellence and luxury hospitality.
• Learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values.

Physical Requirements

The role involves various physical demands necessary for effective service delivery:

• Ability to stand, sit, or walk for extended periods.
• Capacity to move over sloping, uneven, or slippery surfaces safely.
• Capability to read and visually verify information, such as menus and guest orders.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds with assistance.
• Requirement to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• High school diploma or * equivalent is required.
• Less than 1 year of related work experience in a service-oriented role.
• No supervisory experience is required for this position.
• No specific license or certification is required.

Upholding Service Excellence

The F&B Service Expert is expected to embody The Ritz-Carlton's commitment to excellence by consistently upholding its "Gold Standards." This includes adhering to the company's Employee Promise, Credo, and Service Values in all aspects of service delivery, ensuring a luxurious and memorable experience for every guest.