Field Service Representative (FSR)📣 Job Ad

About the Role

Airbus Helicopters Arabia for Aircraft Maintenance is seeking a Field Service Representative (FSR) to join their team in Riyadh, Saudi Arabia. This full-time, fixed-term position involves providing essential technical support and guidance for aircraft and engine maintenance, operations, and logistics. The FSR will report to the GSAC Directorate of Aircraft Maintenance in HQ and operate under PSS/GSAC management, contributing to the operational readiness and efficiency of Airbus helicopters.

This role requires a proactive individual with significant experience in aviation maintenance and a thorough understanding of helicopter systems. The successful candidate will be responsible for resolving technical issues, enhancing maintenance procedures, and supporting the overall safety and performance of the fleet.

Key Responsibilities

• Provide comprehensive responses to inquiries concerning aircraft and engine maintenance, operations, and logistics.
• Offer expert guidance on the correct utilization of tools, testers, and equipment for aircraft operations.
• Analyze existing maintenance programs and propose recommendations for improvement and optimization.
• Participate in aircraft occurrence investigations to identify root causes and develop preventive measures.
• Guide and oversee maintenance activities on aircraft and associated equipment, including follow-up on concessions and deviations.
• Submit Field Technical Reports (FTRs) to the Original Equipment Manufacturer (OEM) to address and resolve issues related to aircraft, engines, or equipment.
• Identify training needs for maintenance personnel and recommend the implementation of specialized maintenance procedures.

Qualifications and Requirements

• An Aerospace or Aeronautical Engineering Degree, or an equivalent aviation qualification, combined with an EASA Part 66 or FAA License.
• A minimum of 5 years of experience in on-site maintenance management for rotary or fixed-wing aircraft.
• A minimum of 3 years of specific experience as a Field Service Representative (FSR) on H145 or similar helicopter platforms.
• A Type Rating in H145 obtained from an approved Part 147 organization.
• Demonstrated ability to interpret and utilize aircraft publications, Maintenance Service Manuals (MSMs), and comprehend CV-FDR and Helionix software data to resolve technical matters.
• Capability to advise on technical reasons during aircraft investigations.
• High proficiency with mechanical and avionics aircraft systems, sub-systems, and mission equipment/tooling.
• High proficiency in using Microsoft Office Suite, including Word, PowerPoint, and Excel.
• All CV information and stated requirements must be verifiable through official documentation.
• Applicants must successfully pass the PSS/GSAC interview, which may be conducted physically or online.
• Successful candidates must pass a security clearance from the KSA government.

Required Skills

• Aerospace Engineering
• Aeronautical Engineering
• EASA Part 66 License
• FAA License
• Maintenance Management (Rotary/Fixed-wing Aircraft)
• Field Service Representation (FSR)
• H145 Platform Expertise
• H145 Type Rating (Part 147)
• Aircraft Publications and MSMs Interpretation
• CV-FDR Data Comprehension
• Helionix Software Data Comprehension
• Mechanical Aircraft Systems Proficiency
• Avionics Aircraft Systems Proficiency
• Aircraft Sub-systems Knowledge
• Mission Equipment and Tooling Expertise
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Aircraft Maintenance Procedures
• Aircraft Operations Support
• Aircraft Logistics Management
• Aircraft Tooling and Equipment Guidance
• Maintenance Program Analysis
• Aircraft Occurrence Investigations
• Concessions and Deviations Follow-up
• Field Technical Reporting (FTRs)
• Training Needs Identification
• Specific Maintenance Procedures Development
• Technical Matters Resolution
• Technical Advising

Work Environment and Context

This is a full-time, professional-level role based in Riyadh, Saudi Arabia. The position is a fixed-term employment opportunity within Airbus Helicopters Arabia for Aircraft Maintenance. The role requires an awareness of potential compliance risks and a commitment to act with integrity. Airbus is committed to workforce diversity and an inclusive working environment, welcoming all applications irrespective of background. Airbus supports flexible working arrangements where possible.