Field Services Engineer📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | Remote | |
| Location | Riyadh |
About the Role
Fircroft is seeking a customer-focused Field Services Engineer to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting advanced Enterprise Imaging Solutions within Radiology and Cardiology domains. A significant aspect of this role includes serving as a Resident Engineer at designated customer sites, as required by contractual agreements, to ensure the seamless operation of critical healthcare IT systems.
The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a commitment to delivering effective healthcare technology solutions. Responsibilities include the installation, configuration, support, maintenance, and optimization of vital healthcare IT systems, such as RIS, PACS, and VNA.
Key Responsibilities
- Lead the installation, configuration, and commissioning of healthcare IT solutions, including RIS, PACS, VNA, Cardiology Imaging Systems, and third-party healthcare applications and hardware.
- Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
- Ensure successful integration between healthcare applications and hospital systems.
- Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
- Act as the primary technical point of contact for customer incidents, service requests, and escalations.
- Troubleshoot complex technical issues and perform root cause analysis.
- Coordinate with regional and global support teams to resolve critical incidents.
- Support day-to-day operations and assist customers in the effective use of healthcare IT applications.
- Serve as a Resident Engineer at customer sites when required by contractual agreements.
- Work closely with customer teams and align support activities with their operational schedules.
- Build strong customer relationships and ensure high levels of customer satisfaction.
- Conduct regular system health checks and proactive maintenance activities.
- Monitor system performance and identify potential risks before they impact operations.
- Recommend and implement technical improvements to enhance system reliability and efficiency.
- Lead customer communications during critical incidents and service-impacting events.
- Facilitate post-incident reviews and retrospective meetings.
- Analyze customer feedback and support data to identify improvement opportunities.
- Drive initiatives that enhance support processes and customer experience.
- Maintain accurate technical documentation, reports, and service records.
- Ensure compliance with company standards and best practices.
- Contribute to knowledge sharing and continuous learning initiatives.
Qualifications and Requirements
- Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or a related field.
- 2-5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
- Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
- Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.
Required Skills
- Enterprise Imaging Solutions
- RIS (Radiology Information Systems)
- PACS (Picture Archiving and Communication Systems)
- VNA (Vendor Neutral Archive)
- Cardiology Imaging Systems
- Healthcare IT
- Medical Imaging
- Healthcare Technology
- Customer-facing skills
- Technical support
- Troubleshooting
- Root cause analysis
- System monitoring
- System optimization
- Customer engagement
- Documentation
- Knowledge management
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to serve as a Resident Engineer at customer sites as needed, aligning with contractual agreements.
Requirements
- Requires 2-5 Years experience
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