img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationRiyadh

About the Role

Fircroft is seeking a customer-focused Field Services Engineer to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting advanced Enterprise Imaging Solutions within Radiology and Cardiology domains. A significant aspect of this role includes serving as a Resident Engineer at designated customer sites, as required by contractual agreements, to ensure the seamless operation of critical healthcare IT systems.

The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a commitment to delivering effective healthcare technology solutions. Responsibilities include the installation, configuration, support, maintenance, and optimization of vital healthcare IT systems, such as RIS, PACS, and VNA.

Key Responsibilities

  • Lead the installation, configuration, and commissioning of healthcare IT solutions, including RIS, PACS, VNA, Cardiology Imaging Systems, and third-party healthcare applications and hardware.
  • Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
  • Ensure successful integration between healthcare applications and hospital systems.
  • Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
  • Act as the primary technical point of contact for customer incidents, service requests, and escalations.
  • Troubleshoot complex technical issues and perform root cause analysis.
  • Coordinate with regional and global support teams to resolve critical incidents.
  • Support day-to-day operations and assist customers in the effective use of healthcare IT applications.
  • Serve as a Resident Engineer at customer sites when required by contractual agreements.
  • Work closely with customer teams and align support activities with their operational schedules.
  • Build strong customer relationships and ensure high levels of customer satisfaction.
  • Conduct regular system health checks and proactive maintenance activities.
  • Monitor system performance and identify potential risks before they impact operations.
  • Recommend and implement technical improvements to enhance system reliability and efficiency.
  • Lead customer communications during critical incidents and service-impacting events.
  • Facilitate post-incident reviews and retrospective meetings.
  • Analyze customer feedback and support data to identify improvement opportunities.
  • Drive initiatives that enhance support processes and customer experience.
  • Maintain accurate technical documentation, reports, and service records.
  • Ensure compliance with company standards and best practices.
  • Contribute to knowledge sharing and continuous learning initiatives.

Qualifications and Requirements

  • Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or a related field.
  • 2-5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
  • Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
  • Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.

Required Skills

  • Enterprise Imaging Solutions
  • RIS (Radiology Information Systems)
  • PACS (Picture Archiving and Communication Systems)
  • VNA (Vendor Neutral Archive)
  • Cardiology Imaging Systems
  • Healthcare IT
  • Medical Imaging
  • Healthcare Technology
  • Customer-facing skills
  • Technical support
  • Troubleshooting
  • Root cause analysis
  • System monitoring
  • System optimization
  • Customer engagement
  • Documentation
  • Knowledge management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to serve as a Resident Engineer at customer sites as needed, aligning with contractual agreements.


Requirements

  • Requires 2-5 Years experience

Similar Jobs

Consultant Physical Medicine& Rehabilitation

📣 Job AdNew

National Medical Care

Full-time

About the Role

National Medical Care is seeking a Consultant in Physical Medicine & Rehabilitation to join their team in Riyadh, Saudi Arabia. This full-time position involves providing comprehensive patient care for both inpatients and outpatients, adhering to evidence-based medicine, professional ethics, and hospital regulations. The role also requires providing leadership within the department to enhance performance and maintain a high-quality rehabilitation program.

Key Responsibilities

  • Provide high-quality medical treatment, compassion, and understanding to all patients.
  • Deliver patient care within the scope of professional competence and clinical privileges for both inpatients and outpatients.
  • Practice according to clinically relevant and scientifically valid standards, guidelines, and criteria.
  • Conduct regular ward rounds, individually or as part of a multidisciplinary team, to develop comprehensive treatment plans.
  • Perform diagnostic and therapeutic procedures within the specialty's scope.
  • Assess and refer patients to appropriate medical facilities, and accept referrals within the field of specialty.
  • Participate in the department's on-call rota for patient care and admissions.
  • Respond to emergencies, providing advice and active participation as required within the specialty.
  • Uphold patient rights regarding security, confidentiality, and privacy.
  • Maintain accurate, timely, and legible patient medical records.
  • Lead organizational performance improvement initiatives, focusing on the measurement, assessment, and improvement of clinical and non-clinical processes as part of the Departmental Quality Plan.
  • Supervise the duties of assigned junior staff, including Senior Registrars, Registrars, Residents, Nurses, Rehabilitation Staff, Physiotherapy Staff, and other paramedical staff.
  • Actively participate in Continuing Medical Education (CME) through hospital educational activities, national and international meetings, conferences, symposia, literature review, case reporting, and clinical studies/research.
  • Engage in training programs related to the specialty and the organization, including training junior medical staff and in-service training for nursing and technical staff.
  • Continuously update medical knowledge and upgrade professional skills.
  • Participate in assigned committee meetings, such as Quality Improvement and Infection Control.
  • Abide by Department Policies and Procedures, as well as hospital by-laws, rules, and regulations.
  • Educate patients and their families according to their needs, involving them in the plan of care and respecting their goals and choices.
  • Provide health promotion and health teaching using methods appropriate to the patient's developmental level, learning needs, readiness, ability to learn, language preference, culture, and situation.
  • Allocate necessary time to assess, plan, implement, and evaluate patient education, ensuring appropriate documentation.
  • Carry out any other assignments directed by Hospital Administration and/or the Department Head within the realm of knowledge, skills, and abilities.

Qualifications and Requirements

  • Education: American Board, Canadian Fellowship, MRCP, or equivalent is required. Higher qualifications in the specialty are desirable.
  • Experience: Minimum of five (5) years of experience post-qualification in Physical Medicine & Rehabilitation. Additional experience in a sub-specialty is desirable.
  • Licensure: Current valid license to practice medicine in the area of specialty. Registration with the Saudi Commission for Health Specialties and/or a current license to practice medicine in Saudi Arabia.
  • Academic Affiliation: Desirable.

Required Skills

  • Demonstrated leadership and administrative skills.
  • Fluency in spoken and written English.
  • Communication in spoken Arabic is desirable.
  • Professionalism and excellent interpersonal communication skills.
  • Knowledge of Medical by-laws.
  • Proficiency in computer applications.

Work Environment and Reporting

This is a full-time position based in Riyadh, Saudi Arabia. The Consultant will report to the Head of Department and will liaise with Consultants of the same and other specialties, Rehabilitation Staff, the Physiotherapy Department, Nursing staff, other healthcare professionals, patients, and their families.

breifcase5-10 years

locationRiyadh

less than a minute ago

Avionics Engineer B2

📣 Job AdNew

Riyadh Air

Full-time

About the Role

Riyadh Air, the new national airline headquartered in Riyadh, Saudi Arabia, is establishing itself as a digitally native airline aiming to connect over 100 destinations and lead the aviation industry. We are seeking an experienced Avionics Engineer B2 to join our Engineering and Maintenance team. This role is essential for ensuring the airworthiness and operational readiness of our fleet, contributing to our mission of excellence.

Role Overview

The Avionics Engineer B2 will be responsible for performing maintenance, repairs, and inspections on the Boeing 787 fleet. This position requires strict adherence to regulatory requirements and industry standards. The role involves carrying out scheduled and unscheduled aircraft, engine, and component maintenance and repairs, ensuring compliance with approved manufacturer documentation and company safety procedures. A key aspect of this role is troubleshooting and maintaining the aircraft's avionics systems to ensure optimal performance.

Key Responsibilities

  • Perform maintenance, repairs, and inspections on the Boeing 787 fleet, ensuring compliance with regulatory requirements and industry standards.
  • Execute scheduled and unscheduled aircraft, engine, and component maintenance and repairs in accordance with approved manufacturer documentation.
  • Observe and adhere to all company safety procedures during all maintenance activities.
  • Supervise teams undertaking Line Maintenance to optimize aircraft downtime, demonstrating leadership in a time-critical environment.
  • Inspect and certify scheduled maintenance tasks.
  • Perform defect rectification, modifications, and functional tests on Airframe, Engine, and Electrical systems.
  • Troubleshoot and maintain avionics systems to ensure optimal aircraft performance.

Qualifications and Requirements

  • A minimum Diploma/Certificate qualification in a relevant field.
  • At least 8 years of experience in Line Maintenance.
  • The last 2 years of maintenance experience must include certifying on the Boeing 787.
  • Possession of a valid GACA / EASA or other CAA B2 AV Aircraft Maintenance License.
  • Boeing 787 Type Rating Level 3.
  • Must hold the appropriate police security clearance required for the role.
  • Mandatory documents required for application include:
    • Valid GACA / EASA or other CAA valid B2 AV Aircraft Maintenance License.
    • Boeing 787 Aircraft Type training Level III original (practical and theoretical).
    • Last five (5) years of aircraft maintenance experience records (logbook), stamped and signed by the MRO/Operator Quality Assurance department.
    • Recency Letter from current and previous employers (if applicable) outlining scope of work and work duration, stamped and signed by the Maintenance Repair Organisations (MRO) Quality Assurance Department.
    • Current and previous Operator / MRO Certification Authorisation copy.

Required Skills

  • Aircraft Maintenance
  • Boeing 787
  • Avionics Systems
  • Line Maintenance
  • Troubleshooting
  • Regulatory Compliance
  • Safety Procedures
  • Leadership

Work Location and Type

This full-time position is based in Riyadh, Saudi Arabia.

breifcase+10 years

locationRiyadh

1 minute ago

English Second Language Instructor

📣 Job AdNew

Alkhaleej Training & Education

Part-time

About the Role

Alkhaleej Training & Education, operating under its Direct English KSA brand, is seeking an English Second Language (ESL) Instructor. This part-time, on-site position is located in Riyadh, Saudi Arabia. Direct English KSA, established in 1998 and part of Linguaphone's global network, is a leading provider of English language education in Saudi Arabia, supervised by the Saudi Ministry of Education. The role involves joining a professional team dedicated to delivering tailored language education solutions for learners of various skill levels.

The ESL Instructor will be responsible for fostering an encouraging learning environment and delivering effective English language lessons. This position requires a proactive approach to curriculum development, student assessment, and adapting teaching methodologies to meet individual learning needs, contributing to the success of the educational programs.

Key Responsibilities

  • Deliver engaging and effective English language lessons to learners with diverse skill levels.
  • Plan and implement tailored lesson plans that align with curriculum objectives and student needs.
  • Assess student progress through various evaluation methods and provide constructive feedback.
  • Develop and adapt curriculum materials to enhance the learning experience.
  • Create and maintain an encouraging and supportive learning environment for all students.
  • Collaborate with other professional educators to share best practices and ensure educational standards are met.
  • Adapt teaching approaches to cater to the individual learning needs of clients.

Qualifications and Requirements

  • Proficiency in English Teaching and experience in Teaching English as a Foreign Language.
  • Strong teaching skills with the ability to effectively engage with adult learners.
  • Excellent communication and interpersonal skills are essential for effective student interaction and collaboration.
  • A minimum of a Bachelor’s degree in English, Education, or a related field.
  • Experience in teaching is considered a strong advantage.
  • Non-native English speakers residing in Riyadh are encouraged to apply.

Skills

  • Teaching English as a Foreign Language
  • Teaching
  • Communication
  • Interpersonal Skills

Additional Information

This is a part-time position based in Riyadh, Saudi Arabia. While not essential, TEFL, TESOL, or CELTA certification is preferred. The company notes that 2-5 years of experience is required for this role.

breifcase2-5 years

locationRiyadh

1 minute ago