Front Desk Receptionist

About Stella Stays

Stella Stays focuses on developing tech-driven, designed living spaces for short-term and long-term stays. The company aims to redefine the concept of home by creating functional and appealing environments.

The Role of Front Desk Receptionist

Stella Stays is seeking a Front Desk Receptionist to join its team in Riyadh. This full-time position requires an individual with strong organizational and coordination abilities to manage daily operations, ensure positive guest experiences, and facilitate communication among various stakeholders.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions for guests.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating contracts.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Qualifications and Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Excellent management and coordination skills.
• Strong organizational and detail-oriented approach.
• Effective communication abilities.

Work Environment

This is a full-time position based in Riyadh, where the Front Desk Receptionist will contribute to maintaining smooth daily operations and ensuring high guest satisfaction.