Front Desk Receptionist📣 Job Ad

About Stella Stays

Stella Stays is a tech-driven hospitality brand that redefines modern living by creating beautifully designed spaces for short and extended stays. Since its inception in 2019, the company has emerged as a leader in the hospitality sector, offering fully furnished homes across MENA that are seamlessly bookable online for instant move-in. These properties are equipped with essential amenities, reflecting a forward-thinking approach to living. The organization is powered by an ambitious and fast-moving team that thrives in a high-growth environment, committed to building innovative solutions.

Role Overview

Stella Stays is seeking a Front Desk Receptionist to join its team in Riyadh. This full-time position is critical for ensuring smooth daily operations, delivering exceptional guest experiences, and maintaining effective communication among various stakeholders. The ideal candidate will be highly organized and detail-oriented, possessing strong management and coordination skills to support the company's operational standards.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruption to guests.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

Required Qualifications

• Proven experience in Operations and Front Desk management, preferably within the hospitality industry, with 0-1 years of relevant experience.
• Demonstrated ability to work independently and make sound decisions in a fast-paced environment.
• Excellent management and coordination skills.
• Strong organizational and detail-oriented approach.

Work Environment

Stella Stays fosters a dynamic and fast-paced work environment, driven by an ambitious team focused on innovation and growth within the hospitality sector.

Application Information

Interested candidates are invited to submit their application for this full-time position in Riyadh.