Front Desk Receptionist

About StellaStays Inc

StellaStays Inc is a leader in the hospitality sector, focusing on reimagining living spaces. Since 2019, the company has provided tech-driven, furnished homes for short or long stays across MENA, offering seamless online booking, high-speed WiFi, and amenities. The team operates in a high-growth environment, developing innovative solutions in the hospitality space.

The Role of Front Desk Receptionist

StellaStays Inc is seeking a Front Desk Receptionist to join the team in Riyadh. This full-time position requires an individual with strong organizational and detail-oriented skills. The role is central to ensuring smooth daily operations, delivering positive guest experiences, and facilitating effective communication among various stakeholders.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams, ensuring efficient scheduling and quality work.
• Coordinate repairs and maintenance tasks promptly to minimize guest disruptions.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, including contract negotiation.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Candidate Profile

The ideal candidate will be highly organized and detail-oriented, possessing excellent management and coordination skills. The ability to ensure smooth day-to-day operations and foster exceptional guest experiences is essential for this role.

Work Environment

This is a full-time position based in Riyadh. The role operates within a fast-moving environment that values ambitious individuals focused on growth and innovation.

Additional Information

This job description outlines the general nature and primary responsibilities of the role. Additional duties and responsibilities may be assigned by management as needed.