Guest Experience Agent for a clinic

About the Role

Kayan Recruitment LLC is seeking a Guest Experience Agent to join a prestigious clinic in Riyadh, Saudi Arabia. This full-time role involves ensuring a welcoming and supportive environment for patients and visitors, contributing to the overall positive experience within the clinic setting.

Key Responsibilities

• Create a welcoming and supportive environment for all patients and visitors.
• Manage front-desk operations efficiently, handling multiple tasks and prioritizing patient needs.
• Handle patient information, documentation, and administrative processes with attention to detail and accuracy.
• Maintain professional conduct and collaborate effectively with multidisciplinary teams.

Required Qualifications and Experience

• 0-1 year of previous experience in Guest Experience, Guest Relations, Front Office, Reception, or Hospitality.
• Strong customer service and guest relations skills.
• Effective communication skills, including clear spoken and written English. Arabic language skills are an advantage.
• Organizational and time-management abilities.
• Attention to detail and accuracy.
• Demonstrated ability to work collaboratively and maintain professionalism under pressure.
• High level of integrity, respect for confidentiality, and commitment to inclusive, non-discriminatory patient care.

Preferred Experience

• Previous experience in a clinic, hospital, or a customer-facing role within healthcare or hospitality.

Work Conditions

The position operates on a 5-day working week schedule. The salary for this role is 8,000 SAR.

Location

This role is based in Riyadh, Riyadh, Saudi Arabia.