Communications Support Technician Jobs in Al khobar

About the Telecommunication Engineering Intern Role

Worley, a global leader in consulting, engineering, procurement, and construction for the energy, chemicals, and resources sectors, is seeking a Telecommunication Engineering Intern. This full-time internship is based in Al Khobar, Eastern Province, Saudi Arabia. The role offers an opportunity to gain practical experience supporting complex telecommunication projects and contributing to the delivery of client solutions throughout the project lifecycle. Interns will collaborate with experienced professionals, utilizing AI-enabled delivery methods and leveraging extensive industry knowledge.

Role Context and Contribution

This internship is designed to empower individuals to drive sustainable impact within the industry. Worley fosters a culture of belonging, connection, and innovation, committed to building a diverse, inclusive, and respectful workplace. The role contributes to the company's efforts in the transition towards low-carbon energy infrastructure and technology.

Key Responsibilities

• Support the design and development of telecommunication systems and networks.
• Assist in preparing and reviewing telecom drawings and layouts, including fiber optic, cabling, and network diagrams.
• Help in developing technical specifications and equipment datasheets.
• Assist with basic network calculations such as bandwidth and link budget analysis.
• Support installation and configuration activities for systems including CCTV, Data Networks (LAN/WAN), and Radio and Wireless Communication Systems.
• Participate in the testing, commissioning, and troubleshooting of telecommunication systems.
• Maintain and update engineering documentation and reports.
• Ensure compliance with project standards and Health, Safety, and Environment (HSE) policies.

Required Qualifications

• Bachelor's degree in Telecommunication Engineering, Electrical Engineering, or Electronics & Communication Engineering.

Essential Skills and Competencies

• Telecommunication Systems Design
• Network Design
• Telecom Drawings
• Technical Specifications
• Equipment Datasheets
• Network Calculations
• Bandwidth Analysis
• Link Budget Analysis
• CCTV Installation
• Data Networks (LAN/WAN)
• Radio Communication Systems
• Wireless Communication Systems
• System Testing
• Commissioning
• Troubleshooting
• Engineering Documentation
• HSE Compliance
• Strong communication skills
• Effective teamwork abilities
• Proficient problem-solving capabilities

Work Location and Type

This is a full-time internship position located in Al Khobar, Eastern Province, Saudi Arabia.

About the Role

WIKA Group, a global leader in measurement technology, is seeking an IT Help Desk Support professional to join their team in Al Khobar, Saudi Arabia. This full-time position is essential for maintaining the efficient operation of IT systems and providing critical support to end-users. The role contributes to a productive work environment by resolving technical issues and supporting IT initiatives.

With over 75 years of experience, WIKA Group focuses on enabling safe, efficient, and sustainable processes through advanced sensing solutions. Joining a team of over 11,000 employees, you will contribute to addressing global megatrends and driving innovation. This is an opportunity to develop your skills in line with technological advancements within a forward-thinking organization.

Key Responsibilities

• Provide first and second-level support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve hardware-related issues for various IT components.
• Install, configure, and maintain operating systems, specifically Windows, and mobile devices, including iOS.
• Deploy and support essential software applications, including MS Office, production tools, and other critical applications.
• Manage user accounts by creating, modifying, and deleting them as required.
• Administer user permissions and access rights to ensure data security and system integrity.
• Utilize Office 365 applications to enhance end-user productivity and collaboration.
• Handle technical issues independently and escalate complex problems to appropriate teams when necessary.
• Assist in the execution of IT projects initiated by the headquarters.
• Utilize remote desktop support tools and techniques for efficient troubleshooting.
• Ensure strict compliance with all IT security policies and standards.
• Track and manage IT assets, including computers, peripherals, and printers, maintaining accurate records.
• Perform CCTV management tasks as required.
• Oversee time and attendance management systems.
• Gather user requirements, analyze them, and provide informed recommendations.
• Document technical procedures and maintain accurate records of all support requests and resolutions.
• Continuously improve skills in alignment with new technology rollouts within the IT Department.

Qualifications and Requirements

• Proven experience in providing first and second-level IT support.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience with user account management, including creation, modification, and deletion.
• Familiarity with managing user permissions and access rights.
• Experience in gathering user requirements and making technical recommendations.
• Proficiency in documenting technical procedures and maintaining support request records.
• Experience with CCTV management and time & attendance management systems.

Required Skills

• Expertise in providing first and second-level support for desktops, laptops, printers, and peripherals.
• Strong hardware troubleshooting skills.
• Proficiency in installing, configuring, and maintaining Windows operating systems and iOS mobile devices.
• Experience deploying and supporting software applications, including MS Office and production tools.
• Solid understanding of networking concepts, protocols, and technologies such as TCP/IP, DNS, DHCP, and LAN/WAN configuration.
• Ability to troubleshoot network connectivity issues, including wireless and wired connections.
• Skilled in user account management and managing user permissions and access rights.
• Proven ability to handle Office 365 applications effectively to boost end-user productivity and collaboration.
• Excellent problem-solving abilities and a proactive approach to identifying and resolving technical issues.
• Proficiency with remote desktop support tools and techniques.
• Knowledge of IT security policies and standards.
• Experience with IT asset management.
• Strong communication and interpersonal skills, with the ability to explain technical information to non-technical users.
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft certifications (MCSE), or Network certifications (CCNA) are highly desirable.
• Familiarity with MS SQL as a Data Base Administrator is a plus.

Work Environment and Details

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires flexibility to work outside regular business hours and participate in an on-call rotation as needed. The position requires 5-10 years of relevant experience.

About the Role

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is seeking a dedicated Support Services Specialist to join its team in Al Khobar, Eastern Province, Saudi Arabia. This role is essential for providing critical IT support to ensure the seamless operation of clients' technological infrastructure, leveraging TCS's extensive experience in partnering with major businesses worldwide.

As a Support Services Specialist, you will play a key part in resolving IT issues that require hands-on intervention, thereby contributing to the overall efficiency and satisfaction of end-users. This full-time position offers an opportunity to apply your technical expertise within a dynamic and supportive environment.

Key Responsibilities

• Provide in-person IT support for incidents and service requests that necessitate physical intervention.
• Perform operating system (OS) troubleshooting and mobile device troubleshooting for both Android and iOS platforms.
• Execute device setup, configuration, installation, and hardware replacement tasks.
• Address break-fix issues for laptops, desktops, peripherals, and other workplace devices.
• Manage and execute IMAC (Install, Move, Add, Change) activities for IT assets.
• Resolve IT incidents that cannot be addressed remotely by the service desk.
• Offer priority handling and coordination for VIP user support.
• Support meeting room technologies, audio-visual (AV) setups, and provide IT support for events.
• Coordinate effectively with hardware vendors (OEMs) and third-party service providers.
• Conduct walk-in support activities, including password resets, device replacements, and user onboarding/offboarding processes.
• Provide essential "hands and feet" support for LAN/Wi-Fi connectivity, printers, and peripheral devices.
• Maintain and manage asset inventory and stock records, including performing reconciliations.
• Support user onboarding, relocation, and offboarding activities.
• Provide loaner devices and manage spare parts during break-fix scenarios.
• Identify recurring issues and contribute to the knowledge base and shift-left initiatives to improve support efficiency.
• Communicate resolution timelines and status updates clearly to end-users.

Qualifications and Requirements

• Demonstrated strong knowledge of desktop/laptop hardware troubleshooting and OS management.
• Proficiency in understanding network basics, including LAN and Wi-Fi.
• Experience with IMAC activities and endpoint lifecycle management.
• Familiarity with ITSM tools, such as ServiceNow or equivalent platforms.
• Understanding of AV/meeting room support technologies.
• Experience in troubleshooting mobile devices (Android/iOS).
• Ability to provide VIP user support with a high level of professionalism and discretion.
• Skills in maintaining and managing asset inventory and stock records.
• Proficiency in contributing to knowledge base articles and participating in knowledge sharing initiatives.
• Excellent communication skills for effective interaction with users and stakeholders.
• Strong team collaboration abilities to work effectively within a support team.
• Competence in documentation and knowledge sharing practices.

Technical Skills

• Desktop/Laptop Hardware Troubleshooting
• Operating System (OS) Management
• Network Basics (LAN, Wi-Fi)
• Printers and Peripheral Devices Support
• IMAC Activities (Install, Move, Add, Change)
• Endpoint Lifecycle Management
• ITSM Tools (ServiceNow or equivalent)
• AV/Meeting Room Support Technologies
• Mobile Device Troubleshooting (Android/iOS)
• VIP User Support
• Asset Inventory and Stock Records Management
• Knowledge Base Contribution

Role Details

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires 5-10 years of experience. Candidates should possess a Diploma in Computer Science or a Bachelor's degree in Computer Science. ITIL, MS Certifications, or CCNA Certifications are preferred.