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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationAl Khobar

About the Role

WIKA Group, a global leader in measurement technology, is seeking an IT Help Desk Support professional to join their team in Al Khobar, Saudi Arabia. This full-time position is essential for maintaining the efficient operation of IT systems and providing critical support to end-users. The role contributes to a productive work environment by resolving technical issues and supporting IT initiatives.

With over 75 years of experience, WIKA Group focuses on enabling safe, efficient, and sustainable processes through advanced sensing solutions. Joining a team of over 11,000 employees, you will contribute to addressing global megatrends and driving innovation. This is an opportunity to develop your skills in line with technological advancements within a forward-thinking organization.

Key Responsibilities

  • Provide first and second-level support for desktops, laptops, printers, and other peripherals.
  • Troubleshoot and resolve hardware-related issues for various IT components.
  • Install, configure, and maintain operating systems, specifically Windows, and mobile devices, including iOS.
  • Deploy and support essential software applications, including MS Office, production tools, and other critical applications.
  • Manage user accounts by creating, modifying, and deleting them as required.
  • Administer user permissions and access rights to ensure data security and system integrity.
  • Utilize Office 365 applications to enhance end-user productivity and collaboration.
  • Handle technical issues independently and escalate complex problems to appropriate teams when necessary.
  • Assist in the execution of IT projects initiated by the headquarters.
  • Utilize remote desktop support tools and techniques for efficient troubleshooting.
  • Ensure strict compliance with all IT security policies and standards.
  • Track and manage IT assets, including computers, peripherals, and printers, maintaining accurate records.
  • Perform CCTV management tasks as required.
  • Oversee time and attendance management systems.
  • Gather user requirements, analyze them, and provide informed recommendations.
  • Document technical procedures and maintain accurate records of all support requests and resolutions.
  • Continuously improve skills in alignment with new technology rollouts within the IT Department.

Qualifications and Requirements

  • Proven experience in providing first and second-level IT support.
  • Demonstrated ability to troubleshoot and resolve hardware and software issues.
  • Experience with user account management, including creation, modification, and deletion.
  • Familiarity with managing user permissions and access rights.
  • Experience in gathering user requirements and making technical recommendations.
  • Proficiency in documenting technical procedures and maintaining support request records.
  • Experience with CCTV management and time & attendance management systems.

Required Skills

  • Expertise in providing first and second-level support for desktops, laptops, printers, and peripherals.
  • Strong hardware troubleshooting skills.
  • Proficiency in installing, configuring, and maintaining Windows operating systems and iOS mobile devices.
  • Experience deploying and supporting software applications, including MS Office and production tools.
  • Solid understanding of networking concepts, protocols, and technologies such as TCP/IP, DNS, DHCP, and LAN/WAN configuration.
  • Ability to troubleshoot network connectivity issues, including wireless and wired connections.
  • Skilled in user account management and managing user permissions and access rights.
  • Proven ability to handle Office 365 applications effectively to boost end-user productivity and collaboration.
  • Excellent problem-solving abilities and a proactive approach to identifying and resolving technical issues.
  • Proficiency with remote desktop support tools and techniques.
  • Knowledge of IT security policies and standards.
  • Experience with IT asset management.
  • Strong communication and interpersonal skills, with the ability to explain technical information to non-technical users.
  • Certifications such as CompTIA A+, CompTIA Network+, Microsoft certifications (MCSE), or Network certifications (CCNA) are highly desirable.
  • Familiarity with MS SQL as a Data Base Administrator is a plus.

Work Environment and Details

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires flexibility to work outside regular business hours and participate in an on-call rotation as needed. The position requires 5-10 years of relevant experience.


Requirements

  • Requires 5-10 Years experience

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