Guest Experience Expert📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert to join the Four Points by Sheraton community in Riyadh. This full-time role focuses on delivering a wide range of services to guests, guiding them throughout their stay, and ensuring memorable experiences. The position requires initiative and the ability to act as needed to meet guest requirements.

Key Responsibilities

• Process operational needs and address guest requests promptly.
• Complete all required reports accurately.
• Share information about local area highlights with guests.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms or designated bell areas.
• Ensure all guest interactions and transactions contribute positively to their overall experience.

General Expectations

• Contribute to maintaining a safe workplace environment.
• Adhere strictly to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets.
• Uphold high-quality standards in all assigned tasks.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Experience

• High school diploma or *** equivalent is required.
• No related work experience is required for this position.
• No supervisory experience is required.

Physical Requirements

This role involves significant physical activity and requires a hands-on approach, including:

• Standing, sitting, or walking for extended periods.
• Moving through narrow, confined, or elevated spaces, as well as up and down stairs and/or service ramps.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

About the Team

Join the Four Points by Sheraton community, a part of Marriott International, where individuals are welcomed and supported. The team focuses on providing guests with clear and uncomplicated service. This environment is designed for those who aim to make guests feel at ease through a friendly, genuine, and approachable service style.