Guest Experience Expert📣 Job Ad

About the Role

The Luxury Collection is seeking a Guest Experience Expert to join its team in Ad Dir'iyah, Riyadh. This full-time position is designed for individuals with 0-1 years of experience who are committed to delivering exceptional guest service and creating memorable stays.

Role Purpose

This role focuses on building memorable and unique experiences for guests, extending beyond routine check-in and check-out processes. Guest Experience Experts are empowered to take initiative, provide a comprehensive range of services, and guide guests throughout their entire stay, ensuring all interactions contribute positively to the overall experience.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete required reports accurately.
• Share highlights and information about the local area with guests.

General Expectations

• Contribute to creating and maintaining a safe workplace environment.
• Adhere strictly to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets diligently.
• Uphold established quality standards in all tasks.
• Ensure professional uniform, personal appearance, and communication at all times.

Qualifications and Physical Requirements

Candidates for this position should meet the following qualifications:

• High school diploma or *** equivalent.
• No related work experience is required.
• No supervisory experience is necessary.
• No specific license or certification is required.

The role also involves physical demands, including standing, sitting, or walking for extended periods. Experts will engage in hands-on work, which may require moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Work Location

This position is based in Ad Dir'iyah, Riyadh.