Guest Experience Expert

About the Role

Four Points by Sheraton is seeking a Guest Experience Expert to join their team in Riyadh. This is a full-time, non-management position within Rooms and Guest Services Operations. The primary objective of this role is to support hotel guests throughout their stay, ensuring that all interactions contribute positively to their overall experience.

Key Responsibilities

• Proactively guide and assist guests during their stay.
• Process operational needs and respond to guest requests efficiently.
• Complete necessary reports and provide information regarding local attractions.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms or the designated bell area.

Qualifications and Experience

• 0-1 year of experience is required for this position.

Work Environment and Physical Requirements

This role is based at the hotel and requires active movement throughout the shift. This includes standing, sitting, and walking for extended periods. The position also involves navigating confined or elevated spaces and using stairs or service ramps. Physical tasks include moving, lifting, pushing, pulling, and placing items weighing up to 50 pounds without assistance, or up to 100 pounds with assistance. Bending, reaching, twisting, and crouching are also part of the daily duties.

Standards and Conduct

The successful candidate will be expected to maintain a safe workspace at all times and adhere strictly to company policies and procedures. Meeting quality standards and maintaining a professional appearance and communication style are essential for this role.

Location

This position is located in Riyadh, Saudi Arabia.