Head of Patients Services

About the Role

National Medical Care is seeking a Head of Patient Services to join their team in Riyadh, Saudi Arabia. This full-time role involves leading and managing patient services operations to ensure high-quality care and efficient departmental functioning. The position reports directly to the Director General.

Key Responsibilities

• Ensure the delivery of superior quality medical treatment, compassion, and understanding to all patients at NMC Hospitals and Clinics.
• Lead, develop, and manage Patient Services Managers, Supervisors, Coordinators, and support staff.
• Plan, schedule, and direct departmental staff to meet hospital objectives and patient needs.
• Implement hospital policies, procedures, rules, and regulations related to administrative staff and the department.
• Assist in the preparation of required budget reports and develop, implement, and monitor the annual budget.
• Chair departmental meetings, document minutes, or appoint a designee in absence.
• Collaborate with other department heads to develop policies and procedures that promote quality healthcare, reviewing and updating them every three years or as needed, based on JCIA & CBAHI standards.
• Maintain employee enthusiasm through skills development and leadership projects, monitoring retention and development.
• Participate in the recruitment process by updating the annual staffing plan, reviewing credentials, and recommending hires.
• Provide orientation and training for all staff on departmental duties and responsibilities.
• Develop, implement, and evaluate departmental goals and objectives.
• Develop a quality plan for procedures and projects, analyzing outcomes based on JCIA/CBAHI standards.
• Enforce all patient rights according to departmental policies and procedures.
• Monitor and evaluate Out Patient Services (OPD, ER, OHG, Social Services & Switch Board) activities based on established policies, procedures, and JCIA standards, implementing changes as per the Quality plan.
• Monitor and maintain staff performance through annual evaluations, identifying training needs and career objectives.
• Recommend necessary resources such as space, medical technology, equipment, and staffing, and establish processes to address shortages.
• Provide leadership to foster a collaborative environment towards common objectives.
• Maintain confidentiality regarding patient information and administrative matters.
• Produce timely and high-quality written communications, assessments, proposals, and administrative documents.
• Demonstrate effective communication skills, including active listening.
• Delegate or approve staff leave and vacations, approve changes in work schedules, advise on and approve overtime, and recommend compensation time.
• Ensure compliance with all relevant laws and regulations, including those related to recruitment, patient rights, and the physical environment.
• Responsible for motivating and inspiring departmental staff.
• Submit monthly reports to hospital administration and any other required reports.
• Perform other applicable tasks and duties within the scope of knowledge, skills, and abilities.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.

Reporting Structure

The Head of Patient Services reports directly to the Director General.

Supervisory Responsibilities

This role involves supervising a comprehensive team within Patient Services, including:

• Manager Medical Approval
• Manager Outpatient Services (OPS)
• Head of ADT/Referral/ER Registration Services
• Manager Room Services and Kitchen
• Manager ER / OHG
• Duty Manager
• Case Manager
• All Patient Services Staff

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.