Head of Service Delivery Travel📣 Job Ad

About the Role

Ten Group is seeking a Head of Travel Service Delivery to join their team in Riyadh. This full-time position involves leading the operational success of the travel service delivery within the region, focusing on end-to-end service, commercial performance, and member outcomes. The role reports to the Regional Director and requires the leadership of cross-functional teams to drive service excellence and foster a culture of accountability and continuous improvement.

Key Responsibilities

• Lead regional operational and commercial performance, aiming for strong customer, financial, and employee outcomes.
• Translate global strategy into regional priorities and measurable objectives.
• Drive operational excellence through process improvement, efficiency, and effective risk management.
• Collaborate with regional and global stakeholders to implement policies and support sustainable growth.
• Build, develop, and inspire high-performing teams through coaching and leadership development.
• Foster a culture of accountability, ownership, and continuous improvement within teams.
• Develop leadership capability and succession pipelines for critical roles.
• Empower teams to deliver locally while ensuring alignment with global standards and strategy.
• Deliver exceptional customer service, ensuring quality, consistency, and strong member experiences.
• Utilize data, insight, and feedback to drive continuous improvement and performance.
• Embed a culture of service excellence and quality across all teams.
• Proactively identify and address service risks to maintain high standards and outcomes.

Role Context and Company Overview

Ten Lifestyle Group is a global leader in lifestyle management and concierge services, operating with a proprietary technology platform and the expertise of trained lifestyle managers. The company is focused on becoming the world's most trusted service business and is experiencing rapid growth with plans for continued innovation. This role is integral to executing global strategies at a regional level, adapting delivery to local market needs in Riyadh, Saudi Arabia. Ten Lifestyle Group is a certified B Corp, committed to positive societal and environmental impact.

What Ten Offers

• An attractive compensation package, including a competitive salary and the Ten Loyalty Rewards program.
• A vacation policy that includes paid vacation plus an additional day for volunteer work.
• Sabbatical opportunities, offering one month of paid leave every five years.
• Remote Working Holidays.
• Exclusive employee discounts on travel and lifestyle offers.
• The opportunity to manage a high-quality portfolio with an international clientele.
• A dynamic work environment with diverse tasks within an international team.
• Career development prospects in an agile, growing company.
• An inclusive company culture that values diversity and collaboration.

Commitment to Diversity

Ten Group promotes diverse perspectives, cultures, and experiences, viewing diversity as a core company philosophy. The company is committed to an inclusive work environment where all aspects of collaboration, including hiring and promotion, are based on performance, competence, commitment, and business needs.