Helpdesk Support (Tamheer)

About Naseej

Naseej is a leading technology company focused on digital transformation in learning and knowledge management. For nearly 36 years, Naseej has contributed to the fields of E-Learning, Edu-Tech, and Digital Transformation, with branches across the MENA region. The company enables customers to provide rich user experiences and adapt to evolving technology landscapes while reducing technical burdens, allowing them to focus on strategic objectives.

The Role

Naseej is seeking a Helpdesk Support Trainee for a full-time position in Riyadh, Saudi Arabia. This role is designed for individuals with 0-1 years of experience and is part of the Tamheer program. The trainee will provide first-line application support to Naseej customers and internal users, ensuring support requests are handled, documented, and escalated appropriately.

Key Responsibilities

• Receive, classify, and manage application-support tickets accurately.
• Resolve common and documented user issues independently.
• Document ticket activities and resolutions according to Helpdesk standards.
• Escalate unresolved cases with complete and accurate technical information.
• Communicate professionally with customers and internal support teams.
• Follow approved SLA requirements and ticket lifecycle procedures.
• Develop a good understanding of the primary functions of supported Naseej products.

Qualifications and Requirements

• Diploma in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
• Good Arabic and English communication skills.
• Strong problem-solving and customer service skills.
• Ability to work effectively within SLA and Helpdesk support procedures.
• Saudi National and eligible for the Tamheer program.

Work Environment

This full-time position is based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a support team dedicated to ensuring seamless application performance for Naseej's customers and internal users.

Application Process

Candidates who meet the specified requirements and are eligible for the Tamheer program are encouraged to apply. Salary details will be discussed during the interview process.