Hostess📣 Job Ad

About W Hotels and the Hostess Role

W Hotels is seeking a Hostess to join its team in Riyadh. This full-time role is integral to providing exceptional guest service and upholding the brand's mission to ignite curiosity and expand worlds. W Hotels is recognized for reinventing luxury with a dynamic spirit, guided by its Whatever/Whenever service philosophy, inspiring guests with new faces and experiences.

Role Overview and Guest Experience

The Hostess plays a primary role in shaping the guest experience from arrival. Responsibilities include efficiently managing guest seating, preparing dining areas, and ensuring a welcoming and organized environment. This position requires a focus on service quality and guest well-being, contributing directly to the overall dining atmosphere.

Core Responsibilities

• Greet guests upon arrival and accurately determine the number in their party.
• Efficiently seat guests by identifying clean, available tables, assisting with chairs, and presenting clean menus.
• Guide guests through dining areas and provide necessary assistance.
• Move and arrange tables, chairs, and settings to organize seating for groups, including those with special needs.
• Ensure place settings are appropriate, with each guest having a napkin, clean silverware, and standard items.
• Check menus for currency, cleanliness, adequate supply, and wrinkle-free condition.
• Maintain cleanliness of work areas throughout the day, practicing "clean-as-you-go" procedures.
• Monitor dining rooms for seating availability, service quality, safety, and guest well-being.
• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; and complete required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Communicate with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team to reach common goals, and listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Demands

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Professional Expectations

Candidates for the Hostess position should have 0-1 years of relevant experience. The role requires a commitment to maintaining confidentiality of proprietary information and protecting company assets. Professionalism in communication, appearance, and teamwork is essential, including developing positive working relationships with colleagues and supporting team objectives.

Application Information

W Hotels invites qualified candidates to apply for this full-time Hostess position in Riyadh.