Human Resources Operations Supervisor📣 Job Ad

About the Role

Al Majed *** is seeking a Human Resources Operations Supervisor to join their team in Riyadh, Saudi Arabia. This full-time role involves overseeing daily HR operations and employee affairs within a multi-branch retail environment, ensuring efficient and accurate implementation of HR processes, policies, and procedures. The supervisor will provide essential operational support to branches and departments, ensuring compliance with labor regulations, Saudization requirements, social insurance, medical insurance, and government-related employee services.

Key Responsibilities

• Supervise daily HR operations and employee affairs in accordance with company policies.
• Manage employee lifecycle administration, including onboarding, transfers, promotions, leaves, and end-of-service procedures.
• Maintain accurate and confidential employee records, files, and HR databases.
• Monitor attendance, absenteeism, lateness, and leave requests, coordinating with departments to resolve discrepancies.
• Coordinate payroll-related data, ensuring accuracy of attendance, leave, and deductions before processing.
• Monitor Saudization (Nitaqat) ratios and compliance, ensuring accurate employee classifications.
• Prepare and maintain reports related to Saudization levels and follow up on compliance.
• Manage GOSI (General Organization for Social Insurance) transactions, including registration, removal, and data updates.
• Coordinate medical insurance activities, including employee additions, deletions, and updates with providers.
• Handle employee transfer of sponsorship/services (Iqama transfer) and ensure compliance with regulations.
• Coordinate visa issuance and renewal procedures for employees.
• Follow up on Iqama issuance, renewal, and updates for expatriate employees.
• Coordinate airline ticket bookings for employees for annual leave, business travel, joining, and end-of-service.
• Maintain and monitor employee contracts and official HR documents.
• Handle employee disciplinary procedures in coordination with management and HR functions.
• Provide HR operational support and guidance to managers and employees on HR policies.
• Respond to and resolve employee inquiries and operational HR issues.
• Prepare regular HR operations reports covering attendance, leaves, turnover, Saudization, GOSI, and medical insurance.
• Coordinate with Finance, Operations, IT, government authorities, and insurance providers on employee-related matters.
• Ensure consistent implementation of HR policies across all branches.
• Identify opportunities for process improvement in HR operations.
• Ensure compliance with applicable labor laws, regulations, and internal company policies.
• Supervise and allocate tasks to HR Operations/Personnel team members and monitor their performance.
• Manage HR operations for a large employee population, including shift-based employees and varying work schedules.

Qualifications and Experience

• 5-10 years of relevant experience in HR Operations and Employee Affairs/Personnel Administration.
• Previous experience in the retail sector, preferably within a multi-branch environment.
• Strong knowledge and practical experience in Saudization requirements and compliance ratios.
• Experience managing GOSI transactions and employee records.
• Experience managing medical insurance processes and employee coverage.
• Experience handling employee service/sponsorship transfers and related government procedures.
• Experience with visa issuance and renewal, Iqama procedures, and expatriate employee documentation.
• Experience coordinating employee airline ticket bookings and travel arrangements.
• Good knowledge of Saudi labor regulations and government-related HR procedures.
• Experience using HR systems and maintaining employee databases and records.
• Strong reporting and data analysis skills.
• Good command of Microsoft Office and HR information systems.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.