IT Deskside Support Engineer📣 Job Ad

About Avensys Consulting

Avensys Consulting is a global IT professional services company headquartered in Singapore. We are currently seeking an IT Deskside Support Engineer for a 12-month contract position based in Riyadh.

The IT Deskside Support Engineer Role

The IT Deskside Support Engineer provides essential on-site, hands-on IT support to end users. This role focuses on resolving hardware, software, and peripheral issues that cannot be handled remotely by the service desk, ensuring a smooth and productive end-user experience within the organization.

Key Responsibilities

• Provide on-site Level 2 deskside support for end users, including desktops, laptops, monitors, printers, and peripherals.
• Diagnose, troubleshoot, and resolve hardware and software issues in a timely and professional manner.
• Perform IMACD activities (Install, Move, Add, Change, De-install) for end-user devices.
• Support OS installation, reimaging, encryption, driver installation, and application deployment.
• Handle incident and service request tickets via the ITSM/ticketing system and provide regular status updates to users.
• Escalate unresolved or complex issues to L3 teams or specialized support groups when required.
• Support user onboarding and offboarding, including device setup and access readiness.
• Maintain and contribute to the knowledge base, documenting recurring issues, workarounds, and solutions.
• Coordinate with third-party vendors for hardware repair, replacement, and warranty cases.
• Ensure compliance with SLA, security, and IT policies during support delivery.

Required Qualifications and Experience

• 2-5 years of experience in IT deskside support.
• Strong knowledge of Windows OS (Windows 10/11), Office productivity tools, and Desktop/laptop hardware and peripherals.
• Hands-on experience with device imaging and deployment tools (*, SCCM / endpoint tools).
• Familiarity with Active Directory basics, including joining domains and user/group support.
• Familiarity with ITIL / ITSM processes.

Essential Skills and Abilities

• Good troubleshooting skills to diagnose and resolve technical issues effectively.
• Strong communication skills for clear interaction with end users and team members.
• Excellent customer service skills to ensure a positive support experience.
• Ability to work independently in an on-site support environment.

Work Type and Location

This is a 12-month contract position requiring dedicated on-site support in Riyadh. The role demands an individual capable of managing support tasks autonomously while adhering to established IT guidelines and policies.