IT Identity & Access Administration Specialist📣 Job Ad

About the Opportunity

Robert Walters is partnering with a leading global professional services organisation to recruit an IT Identity & Access Administration Specialist. This full-time position is based in Riyadh, Saudi Arabia, and is suitable for an IT professional with 3-5 years of experience in identity and access management.

Role Overview

The specialist will be responsible for the end-to-end administration of user accounts, access rights, distribution groups, shared mailboxes, cloud platforms, and third-party applications. This position requires ensuring appropriate user access while upholding strong security and compliance standards within a highly professional, international environment. Confidentiality and accuracy are critical in this fast-paced, deadline-driven setting.

Key Responsibilities

• Create, maintain, modify, and deactivate user accounts across Active Directory and other enterprise systems.
• Manage user accounts and access within Microsoft Entra ID (Azure).
• Administer accounts across third-party platforms, including cloud storage, collaboration, communication, and identity management solutions.
• Create and maintain firm-wide distribution lists and cloud-based groups.
• Manage shared mailboxes, cloud storage accounts, and Microsoft 365 licensing.
• Log, track, and update requests through an IT service management/ticketing platform.
• Ensure user access is provisioned, amended, and removed in line with established policies and procedures.
• Collaborate with relevant stakeholders to obtain approvals for restricted or sensitive system access.
• Maintain accurate records relating to user access and periodic access recertification.
• Provide Tier 1 support and assist the wider IT support function when required.
• Provide on-call support as part of a team rotation and work additional hours when necessary.
• Support the onboarding and training of new IT Helpdesk and Account Administration team members.
• Provide advanced technical support to HR and other internal business functions.
• Contribute to process improvements and technology projects as the Account Administration subject matter expert.
• Maintain technical documentation, Standard Operating Procedures (SOPs), and quick reference guides.
• Support the implementation of new policies, procedures, and technology changes.
• Assist with small IT projects and initiatives as required.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.
• 3-5 years of experience in Active Directory, identity administration, or a closely related IT support role.
• Strong hands-on experience with Active Directory and user/account administration.
• Experience with Microsoft Entra ID (Azure) and Microsoft 365.
• Good understanding of user provisioning, access management, and account lifecycle processes.
• Experience with IT service management/ticketing systems such as Ivanti or similar platforms.
• Working knowledge of PowerShell.
• Knowledge of SQL and database management.
• Strong Microsoft Office and Windows-based software skills.
• Experience working within a professional, corporate, or enterprise IT environment.

Required Skills and Attributes

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical matters to non-technical stakeholders.
• Strong attention to detail and a high level of confidentiality.
• Ability to work independently while also contributing effectively within a team.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• A proactive, flexible, and service-oriented approach.

Desirable Certifications and Location

The following certifications would be advantageous for this role:

• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Certified Solutions Associate (MCSA)
• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Please note that candidates must be based in Saudi Arabia to be considered for this position.