IT Specialist📣 Job Ad

About the Role

IHG Hotels & Resorts is seeking an IT Specialist to join the team at Holiday Inn Riyadh Rose Yard. This full-time position is based in Riyadh, Riyadh, and requires 2-5 years of relevant experience. The successful candidate will be responsible for supporting the hotel's daily IT operations by maintaining systems, networks, and technology infrastructure.

Role Purpose

The IT Specialist ensures reliable technical support, system security, and efficient operation of hotel technology in line with IHG standards. This role is critical for maintaining the hotel's technological infrastructure and providing essential support across all departments.

Key Responsibilities

• Provide first-line technical support for hardware, software, network, and system-related issues across all hotel departments.
• Maintain and monitor hotel systems including PMS, POS, email, internet, telephony, and other business applications.
• Install, configure, and troubleshoot computers, printers, network devices, and other IT equipment.
• Monitor network performance, Wi-Fi connectivity, and system availability to minimize downtime.
• Perform routine system maintenance, software updates, backups, and antivirus management.
• Create and manage user accounts, passwords, and system access in accordance with hotel security policies.
• Maintain accurate records of IT assets, software licenses, maintenance logs, and support requests.
• Coordinate with external vendors and service providers for equipment repairs and system maintenance when required.
• Support IT projects, system upgrades, and technology implementations across the hotel.
• Ensure compliance with IHG IT policies, cybersecurity standards, and data protection requirements.
• Provide basic user training and guidance on hotel systems and IT best practices.
• Perform other IT-related duties as assigned by the IT Manager.

Required Experience

• A minimum of 2-5 years of experience in an IT support or specialist role.

Work Environment

This is a full-time position located at the Holiday Inn Riyadh Rose Yard in Riyadh, Riyadh. The role involves working within a hotel environment, providing direct IT support to various departments and ensuring the smooth operation of all technological systems.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.