Service Management Specialist Jobs in Al khobar

About the Service Management Specialist Role

Dräger, a German company founded in 1889 and a global leader in medical and safety technology, is seeking a Service Management Specialist. This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to contribute to the company's mission of protecting, supporting, and saving lives through its "Technology for Life" motto.

Role Overview and Training Focus

This position is part of the Tamheer-Training program (Advertisement No: 24780031). The core of this role involves studying, analyzing, and identifying services. You will be responsible for preparing development and operational plans for these services, focusing on improving their effectiveness. The role also requires the preparation of reports and documents related to service management, which will be presented and discussed with relevant stakeholders.

Key Responsibilities

• Prepare specialized documents and reports concerning service management, offering suitable recommendations and solutions.
• Present and explain findings, ensuring all documentation is maintained in the relevant database according to approved policies and procedures.
• Study existing service management practices and experiences, assess their feasibility for adoption, and provide recommendations for implementing best practices.
• Develop operational plans for various services to maximize effectiveness.
• Analyze processes and detailed procedures, ensuring their integration and workflow accuracy to deliver services with high standards of quality and efficiency.
• Provide solutions for identified challenges and issues within service management.
• Develop administrative improvement methods and procedures utilizing modern technologies and staying current with advancements in service management.

Qualifications and Requirements

• A Bachelor’s Degree or higher is required.

Company Context

Dräger Safety offers a comprehensive portfolio of industrial safety and emergency response equipment. This includes gas detection systems, respiratory protection, personal protective equipment (PPE), firefighting and rescue gear, and specialized training and service solutions. The company operates globally, with a strong commitment to innovation and safety.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

* 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage work teams.

* Knowledge of food safety regulations, labor laws, and cash handling procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

About the Role

EY's Financial Accounting Advisory Services (FAAS) practice is expanding, creating an opportunity for a Manager/Senior Manager to join the team in Al Khobar, Saudi Arabia. This role is integral to supporting accounting projects for clients across both public and private sectors. You will engage with a variety of clients, assessing the impact of new accounting standards, transactions, and regulatory changes. This position contributes to a growing area within EY.

Key Responsibilities

• Develop and maintain professional networks internally and externally.
• Report to Senior Managers, Directors, and Partners throughout FAAS engagements, from planning to completion.
• Provide expert accounting advisory services to ensure client compliance with IFRS and IPSAS standards.
• Assist clients in preparing and reviewing financial statements for adherence to IFRS and IPSAS.
• Advise on the adoption of new accounting standards and their implications for financial reporting.
• Collaborate with clients to optimize accounting processes and enhance financial reporting efficiency.
• Consult with internal EY resources to address complex accounting issues, ensuring FAAS work is clear, accurate, meets client needs, and is well-presented.
• Stay informed about industry trends, regulatory changes, and best practices in financial accounting and reporting.
• Ensure high-quality work, delivered on time, and in compliance with EY policies.
• Collaborate with other EY offices, service lines, and specialists to deliver integrated services.
• Identify and communicate relevant trends, developments, and key performance drivers pertinent to client businesses.
• Effectively execute the FAAS service delivery framework, providing strategic insights and financial advisory for major transactions.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Professional qualification required (*, CPA, CMA).
• A minimum of 8 years of experience in financial accounting, including accounting support, financial statement preparation, and IFRS/IPSAS compliance.
• Previous experience within a Big Four accounting firm is highly desirable.
• Previous experience working in Saudi Arabia is highly desirable.
• Strong knowledge of IFRS and IPSAS standards.
• Strong technical accounting skills and recognized risk management abilities.
• Solid team-working skills with the ability to collaborate effectively with individuals from diverse backgrounds.
• Strong written and verbal communication, presentation, client service, and technical writing skills.
• Ability to research client inquiries and emerging issues, including regulations, industry practices, and new technologies.
• Flexibility and willingness to travel on short notice, as necessary.
• A keen interest in developing the technical and other attributes of assigned team members.

Required Skills

• Accounting Advisory Services
• IFRS and IPSAS Expertise
• Financial Reporting and Financial Statement Preparation
• Accounting Standards Adoption
• Process Improvement
• Risk Management
• Teamwork and Collaboration
• Communication (Written and Verbal)
• Presentation Skills
• Client Service Excellence
• Technical Writing
• Research and Analytical Skills
• Pro-activity, Accountability, and Results-Driven Approach
• Innovation

Additional Information

This is a full-time position based in Al Khobar, Saudi Arabia. The role requires a minimum of 10 years of experience. EY is committed to fostering a culture where individuals can develop their mindset and skills for future challenges. The firm offers a competitive compensation package that rewards performance and recognizes value. EY provides the tools and flexibility for employees to make a meaningful impact, along with transformative leadership development and a diverse, inclusive culture.