Service Management Specialist Jobs in Al khobar

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

* 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage work teams.

* Knowledge of food safety regulations, labor laws, and cash handling procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

About the Role

EY's Financial Accounting Advisory Services (FAAS) practice is expanding, creating an opportunity for a Manager/Senior Manager to join the team in Al Khobar, Saudi Arabia. This role is integral to supporting accounting projects for clients across both public and private sectors. You will engage with a variety of clients, assessing the impact of new accounting standards, transactions, and regulatory changes. This position contributes to a growing area within EY.

Key Responsibilities

• Develop and maintain professional networks internally and externally.
• Report to Senior Managers, Directors, and Partners throughout FAAS engagements, from planning to completion.
• Provide expert accounting advisory services to ensure client compliance with IFRS and IPSAS standards.
• Assist clients in preparing and reviewing financial statements for adherence to IFRS and IPSAS.
• Advise on the adoption of new accounting standards and their implications for financial reporting.
• Collaborate with clients to optimize accounting processes and enhance financial reporting efficiency.
• Consult with internal EY resources to address complex accounting issues, ensuring FAAS work is clear, accurate, meets client needs, and is well-presented.
• Stay informed about industry trends, regulatory changes, and best practices in financial accounting and reporting.
• Ensure high-quality work, delivered on time, and in compliance with EY policies.
• Collaborate with other EY offices, service lines, and specialists to deliver integrated services.
• Identify and communicate relevant trends, developments, and key performance drivers pertinent to client businesses.
• Effectively execute the FAAS service delivery framework, providing strategic insights and financial advisory for major transactions.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Professional qualification required (*, CPA, CMA).
• A minimum of 8 years of experience in financial accounting, including accounting support, financial statement preparation, and IFRS/IPSAS compliance.
• Previous experience within a Big Four accounting firm is highly desirable.
• Previous experience working in Saudi Arabia is highly desirable.
• Strong knowledge of IFRS and IPSAS standards.
• Strong technical accounting skills and recognized risk management abilities.
• Solid team-working skills with the ability to collaborate effectively with individuals from diverse backgrounds.
• Strong written and verbal communication, presentation, client service, and technical writing skills.
• Ability to research client inquiries and emerging issues, including regulations, industry practices, and new technologies.
• Flexibility and willingness to travel on short notice, as necessary.
• A keen interest in developing the technical and other attributes of assigned team members.

Required Skills

• Accounting Advisory Services
• IFRS and IPSAS Expertise
• Financial Reporting and Financial Statement Preparation
• Accounting Standards Adoption
• Process Improvement
• Risk Management
• Teamwork and Collaboration
• Communication (Written and Verbal)
• Presentation Skills
• Client Service Excellence
• Technical Writing
• Research and Analytical Skills
• Pro-activity, Accountability, and Results-Driven Approach
• Innovation

Additional Information

This is a full-time position based in Al Khobar, Saudi Arabia. The role requires a minimum of 10 years of experience. EY is committed to fostering a culture where individuals can develop their mindset and skills for future challenges. The firm offers a competitive compensation package that rewards performance and recognizes value. EY provides the tools and flexibility for employees to make a meaningful impact, along with transformative leadership development and a diverse, inclusive culture.

About the Role

Adventure World Entertainment is seeking a dedicated Branch Manager to oversee operations at its Al Khobar branch in Saudi Arabia. This full-time, on-site role is essential for ensuring the smooth daily functioning of the branch, maintaining high levels of customer satisfaction, and driving performance to meet organizational objectives. The Branch Manager will be instrumental in fostering a positive guest experience and achieving business goals.

The Branch Manager will be responsible for a wide range of operational and managerial duties, including staff supervision, financial oversight, and the implementation of company policies. This position requires a proactive individual with strong leadership capabilities and a commitment to excellence in the entertainment and hospitality sector.

Key Responsibilities

• Oversee and manage all daily operations of the branch.
• Lead, supervise, and motivate team members to ensure optimal performance.
• Ensure a high level of customer satisfaction and enhance the overall guest experience.
• Manage branch budgeting and financial planning.
• Oversee inventory management processes.
• Implement and enforce company policies and procedures.
• Ensure compliance with all health and safety regulations.
• Analyze performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate effectively with other departments to achieve overarching business goals.
• Drive performance to meet and exceed organizational targets.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 5 to 10 years of relevant experience.
• Proven experience in the entertainment, hospitality, or retail industry is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Required Skills

• Strong leadership and team management abilities.
• Excellent decision-making capabilities.
• Exceptional customer service and conflict resolution skills.
• Proficient interpersonal skills for effective communication and relationship building.
• Solid understanding of inventory management principles.
• Proficiency in budgeting and financial management.
• Expertise in operational processes within the relevant industry.
• Effective problem-solving and multitasking abilities.
• Strong time management skills to prioritize and meet deadlines.
• Proficiency in using various management tools and software.

Work Location and Type

This is a full-time, on-site position located in Al Khobar, Eastern Province, Saudi Arabia. The role may involve serving areas including Al Jubail and Al Khobar.