Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform. The company's perception by buyers, analysts, media, and the broader market is a strategic asset.

The Sales Team

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, collaborating with other departments to ensure products and services meet customer needs.

Role Overview: Key Account Manager

As a Key Account Manager based in Riyadh, Riyadh Province, you will be responsible for building and maintaining strong relationships with strategic enterprise customers and driving business growth. This full-time role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires 5-10 years of experience, exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• 6-10 years of experience in a relevant field.
• Proven track record of success in sales and building customer relationships.
• Ability to serve as a trusted advisor to executive stakeholders.
• Strong commercial acumen and strategic thinking.

Application Process

Candidates with a track record of success in sales, an enjoyment for building relationships, and a passion for helping others are encouraged to apply.