Key Account Manager📣 Job Ad

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA and pioneers sovereign, agentic AI through its Agentic Studio platform. The company fosters a culture that values creativity, collaboration, and innovation, with employees participating as shareholders.

The Role of Key Account Manager

As a Key Account Manager, you will be responsible for building and maintaining strong relationships with strategic enterprise customers to drive business growth. This full-time role, based in Riyadh, Saudi Arabia, involves managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth. The position requires strong relationship management, strategic thinking, and commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

The Sales Team Environment

The Sales team at Unifonic is focused on driving revenue and serving as trusted consultants to customers. It comprises experts in account management, business development, and customer service, working collaboratively to achieve business objectives.

Location

This full-time position is located in Riyadh, Riyadh, Saudi Arabia.