Logistics Optimization Assistant Manager📣 Job Ad

About the Role

HungerStation, part of the Delivery Hero Group, is seeking a Logistics Optimization Assistant Manager to join its team in Riyadh. This full-time position focuses on enhancing the efficiency and effectiveness of logistics operations to ensure a seamless delivery experience for customers.

Key Responsibilities

• Reduce delivery times from order dispatch to delivery across multiple stages and time KPIs.
• Increase on-time deliveries by improving system estimations, accuracy, and reducing outliers.
• Optimize the dispatch algorithm to achieve faster delivery times and minimize early cancellation orders.
• Analyze customer delivery experiences and enhance factors impacting the Net Promoter Score (NPS).
• Optimize stacked orders for cost savings while maintaining a high customer experience.
• Manage and reduce Cost Per Order (CPO) for stacked orders through smart optimization.
• Study, prepare, and roll out cities from the on-demand working model to the shift model.
• Optimize shift city forecasts, rider demand estimations, zoning, and slot availability.
• Systematically optimize all shift city setups to ensure smooth rider operations.
• Lead new initiatives, such as recruiting college students as freelance riders.
• Enhance rider daily performance by optimizing Issue Service and Rooster Compliance tools.
• Adhere to all relevant policies, procedures, and processes for consistent daily work.
• Identify opportunities for continuous improvement in processes, cost-effectiveness, and productivity.
• Promote adherence to policies and procedures among team members.
• Ensure work continuity by following daily operations related to the job.
• Prepare timely and accurate reports concerning the line of work.
• Ensure customer satisfaction by addressing needs courteously and promptly.
• Participate in identifying and recruiting key talents for departments.
• Manage, guide, and assist direct reports in performing their functional operations.
• Set performance objectives, provide support, evaluate team performance, and deliver regular feedback.
• Uphold a high-performance working environment and promote organizational values.

Qualifications and Experience

• A Bachelor's Degree in a relevant field is required.
• A Master's degree in a relevant field is preferred.
• 2-5 years of relevant experience.
• Basic knowledge of supply chain and finance.
• Great Excel and analytical skills.
• Decision-making ability.
• Excellent communication skills.

Work Environment

This is a full-time position based in Riyadh. HungerStation operates as part of the Delivery Hero Group, a global leader in local delivery platforms.