Operations Coordinator

About CTRD Arabia

CTRD Company for Business Services (CTRD Arabia) is a registered entity in the Kingdom of Saudi Arabia. The company specializes in providing professional and business services, including high-level management consultancy, to help organizations achieve smarter operations. CTRD Arabia emphasizes strong personal relationships, aiming to be trusted advisors to clients and partners by identifying and resolving their challenges. The company delivers business, professional, transformation, development, consultancy, and language services with a focus on practical outcomes and long-term value. People are central to CTRD Arabia's operations, both internally and in external collaborations. Success is built on effective relationships, commitment, accountability, and humility, prioritizing people, projects, and profit in that order.

Role Overview

CTRD Arabia is seeking an Operations Co-Ordinator to join its Country Management Office (CMO) in Riyadh. This contract position is suitable for candidates with 0-1 years of experience. The CMO supports project delivery functions within KSA and contributes to the overall business development and operational efficiency in the country. It ensures that CTRD Arabia operates legally, efficiently, and profitably by providing centralized support for administration, local operations, and compliance to projects.

Key Responsibilities

The Operations Co-Ordinator will be responsible for accurate record keeping, maintaining frameworks and processes, ensuring process alignment, and supporting operational business continuity. Key responsibilities include:

• Documenting and maintaining findings from CMO assessments related to risks and resilience gaps impacting people, assets, and operations.
• Collaborating with the Group Operations Manager to ensure Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs) documentation remains current and auditable.
• Tracking actions, requested improvements, and coordinating updates from reviews, exercises, audits, and incidents, ensuring documented evidence is retained.
• Maintaining accurate records of incidents, crisis events, response actions, communications, post-incident reports, and recovery activities across the CMO to support crisis management and escalation frameworks.
• Tracking improvement actions through to completion.
• Maintaining accurate records of attendance and training received for Business Continuity and Crisis Management.
• Supporting regular testing and scenario exercises, ensuring thorough documentation of results, actions, and observations.
• Maintaining records of testing schedules, outcomes, corrective actions, and plan enhancements.
• Maintaining auditable documentation for Business Impact Analysis, risk assessments, plans, and exercises.
• Supporting internal and external audits and coordinating corrective actions.

Procurement Support

The role also involves providing support to procurement activities:

• Assisting the procurement officer in sourcing local suppliers in KSA and supporting in-person engagements as required.
• Supporting the group procurement officer in tracking procurement requests, approvals, and spend, and contributing to cost efficiency within the CMO.
• Supporting compliance with internal policies, legal, regulatory, and ethical requirements.

Operations Project Coordination & Stakeholder Engagement

The Operations Co-Ordinator will also contribute to project coordination and stakeholder engagement:

• Coordinating and supporting various CMO departments to optimize workflow.
• Implementing documentation to track adherence to operational policies and procedures.
• Coordinating documentation of internal CMO projects as required.
• Building strong relationships across the organization to enable timely actions and successful output.
• Effectively conveying and obtaining information across departments.
• Supporting the development of operational performance tracking and reporting dashboards.

Reporting Structure

The Operations Co-Ordinator will receive support from the Group Operations Manager, the CMO Senior Business Manager, and the Head of Business Services.