Operations Manager

About Soum

Soum is dedicated to transforming e-commerce in the MENA region by developing a convenient and trustworthy re-commerce marketplace. The company focuses on streamlining the buying and selling of second-hand products in C2C marketplaces. Since its launch in July 2021, Soum has experienced rapid growth in its team and product offerings, earning recognition as one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.

About the Role

Soum is seeking an Operations Manager for a full-time position in Riyadh. This role involves managing the end-to-end car operations, from intake to final handover, to ensure efficiency. The Operations Manager will lead the Operations team, implement process improvements, and ensure that operational targets and service levels are consistently met.

Key Responsibilities

• Oversee the entire operational car journey, ensuring smooth execution at all stages.
• Establish clear ownership, processes, and escalation paths within the operation.
• Manage and resolve operational escalations and critical issues.
• Align operational capacity with business growth and demand.
• Lead and manage the Cars Operations team across various functions and locations.
• Develop team members, set clear expectations, and build capability across the operation.
• Set and monitor operational KPIs, SLAs, productivity, and quality standards.
• Identify operational bottlenecks and implement process improvements to enhance efficiency, turnaround time, quality, and customer experience.
• Monitor operational performance and provide regular reporting and insights.
• Coordinate with Sales, Supply, Data, Finance, and other relevant teams.

Required Qualifications and Experience

• Strong experience in operations management, preferably in automotive, marketplace, logistics, or similar fast-paced environments.
• Proven experience in managing and developing operational teams.
• Ability to build, improve, and scale operational processes.
• Strong problem-solving and decision-making skills.
• Data-driven approach with a solid understanding of operational KPIs and performance management.
• Strong stakeholder management and cross-functional collaboration skills.

AI Tools in Hiring

Soum may utilize artificial intelligence (AI) tools to support various stages of the hiring process, including application review, resume analysis, and assessment of responses. These tools assist the recruitment team in identifying potential inconsistencies or verification signals in application materials based on available information. AI tools are used to support the recruitment team and do not replace human judgment; final hiring decisions are made by humans. For more information regarding data processing, please contact Soum.