Operations Manager📣 Job Ad

About Plaza Premium Group

Plaza Premium Group, established in Hong Kong in 1998, is a global airport hospitality company dedicated to "Making Travel Better." The group innovates services and facilities across more than 200 locations in over 60 international airports. Its core business segments include airport lounges, airport terminal hotels, airport meet & greet services, and various airport dining concepts. Plaza Premium Group also provides hospitality solutions to leading airlines, alliances, and corporates worldwide.

The Role of Operations Manager

Plaza Premium Group is seeking an Operations Manager to oversee the efficient and professional management of operations in Riyadh. This full-time role involves managing multiple airport lounges and an airport hotel. The Operations Manager is responsible for driving operational excellence, maximizing staff productivity, ensuring outstanding guest experiences, and overseeing P&L performance through strategic improvements, budget management, and upholding high standards of safety, quality, and service delivery.

Key Responsibilities

• Develop and execute comprehensive operational strategies across all lounge and hotel operations, including P&L management, budget oversight, and monitoring of KPIs such as Net Material Cost and guest satisfaction.
• Strategize and lead continuous menu and concept upgrades based on revenue trends, sales data, and guest feedback, ensuring profitability and catering to special dietary needs.
• Drive complete operational planning, coordinating with cross-functional teams to ensure seamless service delivery, and design and implement efficient systems and Standard Operating Procedures (SOPs).
• Conduct data analysis of consumption trends and operational metrics to inform purchasing decisions, staffing levels, and efficiency improvements.
• Lead, coach, and mentor operations and culinary teams, fostering a culture of excellence, and collaborate with HR on talent acquisition, development, retention, and succession planning.
• Oversee the development and execution of robust training programs to ensure high staff competency and consistent quality adherence.
• Ensure rigorous adherence to health, safety, and hygiene regulations, partnering with the Quality Assurance team to maintain relevant certifications and standards.
• Establish and enforce regular cleaning and maintenance schedules for all facilities and equipment to maintain high standards of sanitation and safety.
• Collaborate with the Supply Chain Management team to maximize cost benefits, upgrade raw material brands, and optimize purchasing procedures.
• Champion the adoption of new technologies to streamline operational processes, including inventory management, POS systems, and guest feedback tools.
• Plan and execute operational requirements for new lounge openings or refurbishment projects, liaising with internal and external stakeholders.
• Assist in developing marketing collateral, support local marketing strategies, and lead efforts to achieve loyalty program enrollments, walk-in sales, upgrade, and ancillary revenue targets.

Qualifications and Experience

• Tertiary education qualification in Hospitality Management or a related discipline.
• Minimum 10 years of relevant experience, with at least 5 years at a senior management level in the hospitality industry.
• Experience in F&B, Front Office, and reservations is preferred.
• Comprehensive knowledge of managing and leading services within a hospitality business or outlet.

Required Skills and Attributes

• Excellent time management skills and the ability to perform effectively under pressure.
• Detail-oriented, efficient, well-planned, and possessing strong business acumen.
• Strong communication and interpersonal skills, coupled with an analytical mind.
• Excellent command of both spoken and written English is mandatory.

Work Environment

This full-time position is based at the airport in Riyadh and requires shift duty.