Optical Technician📣 Job Ad

About the Optical Technician Role

Fakeeh Care Group is seeking a dedicated Optical Technician to join our team in Riyadh. This full-time position is suitable for individuals with 0-1 years of experience in the optical field. The role focuses on providing excellent customer service, supporting sales, and ensuring accurate optical product handling and fitting.

Key Responsibilities

• Identify customer needs and recommend appropriate optical products, including frames, lenses, contact lenses, and sunglasses.
• Drive sales through upselling, cross-selling, and effective promotion execution.
• Achieve individual sales targets and contribute to overall store performance.
• Deliver a professional and engaging customer experience throughout their journey.
• Address customer inquiries and manage basic complaints effectively.
• Build and maintain strong customer relationships to foster loyalty.
• Accurately read and interpret optical prescriptions.
• Provide support for basic fitting, adjustments, and product selection.
• Assist opticians with technical requirements as needed.
• Verify prescription accuracy, fitting specifications, and product details.
• Ensure products are free from defects and match customer orders precisely.
• Support a zero-error delivery process and resolve any issues prior to customer handover.
• Process customer transactions accurately using the Point of Sale (POS) system.
• Assist with insurance approvals and necessary documentation.
• Maintain stock accuracy and ensure proper product handling and storage.
• Report any stock shortages, damages, or discrepancies.
• Maintain up-to-date product knowledge across all categories.
• Collaborate with the team to achieve store targets.
• Support opticians and the sales team during peak periods.
• Contribute to a positive and productive work environment.
• Adhere to company policies, procedures, and ethical standards.
• Ensure compliance with safety and operational standards.
• Perform other duties as assigned within the scope of the role.

Qualifications and Experience

• Bachelor's degree from a technical institute of optics.
• 0-1 years of relevant experience.
• Proficiency in oral and written English and Arabic.
• SCFHS certification.

Required Skills and Competencies

• Strong sales and customer service abilities.
• Basic understanding of optical and technical processes.
• Familiarity with POS systems and insurance processes.
• High attention to detail and a quality-focused approach.
• Ability to work effectively as part of a team and under pressure.

Work Environment

This is a full-time position based in Riyadh. The role involves working collaboratively within a team environment to meet store objectives and provide exceptional customer care.