Outlet Manager📣 Job Ad

About the Role

IHG Hotels & Resorts is seeking an experienced Outlet Manager for a full-time position in Riyadh, Saudi Arabia. This role operates under the general guidance of the Director of Food & Beverage or their delegate and is central to managing the daily operations of an assigned food and beverage outlet. The primary objective is to ensure exceptional guest experiences, achieve financial and operational goals, and uphold the highest service and brand standards.

Role Purpose and Scope

As an Outlet Manager, you will be responsible for leading and developing your team, ensuring compliance with InterContinental Hotels Group policies and procedures. A key aspect of this role involves fostering a work culture that embodies IHG's five core values: Trust, Integrity, Respect, One Team, and Service, alongside the brand's ethos.

Key Responsibilities

• Manage the daily operations of the assigned outlet.
• Lead, coach, and support the outlet team to deliver exceptional guest service.
• Monitor service quality, cleanliness, and compliance with hotel standards.
• Manage staffing, scheduling, stock levels, and operating costs.
• Handle guest feedback and resolve service issues promptly.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Prepare operational reports and support budgeting and revenue objectives.
• Perform any other duties assigned by the direct manager.

Qualifications and Experience

Candidates for this position should possess 5-10 years of relevant experience in food and beverage management. We are looking for professionals who can demonstrate:

• Accountability by effectively leading an outlet team.
• A proven ability to deliver exceptional guest experiences.
• The capacity to maintain high operational and service standards.
• Proficiency in managing costs and resources effectively.
• Strong organizational skills for daily operations.
• A commitment to supporting team development.
• Adherence to IHG and hotel policies.
• The ability to work professionally with guests, colleagues, and individuals from diverse cultures and backgrounds.

IHG Core Values

At IHG Hotels & Resorts, our work culture is built upon a foundation of core values that guide our interactions and operations. The successful candidate will be expected to embody and promote these principles daily:

• Trust
• Integrity
• Respect
• One Team
• Service

Location and Work Type

This is a full-time position based in Riyadh, Saudi Arabia. We invite qualified candidates to apply.