Patient Experience Officer📣 Job Ad

About My Clinic KSA

My Clinic KSA is a leading multispecialty outpatient care provider in Saudi Arabia, established in 2017. The organization is dedicated to helping individuals live longer, healthier, and happier lives, driven by values of innovation, care, collaboration, ambition, and responsibility. As My Clinic KSA continues its growth, it seeks professionals who align with its vision and commitment to healthcare excellence in Riyadh.

The Patient Experience Officer Role

My Clinic KSA is seeking a Patient Experience Officer to join its team in Riyadh, Saudi Arabia. This full-time role is central to ensuring a positive and seamless experience for all patients within My Clinic’s facilities. The position is suitable for candidates with 0-1 years of experience, offering an opportunity to contribute to patient-centered care from the outset.

Key Responsibilities

• Manage all aspects of a patient’s experience, encompassing both their treatment journey and their overall stay at My Clinic’s facility.
• Communicate directly with patients to understand their needs and guide them towards appropriate treatment and progress.
• Empathize with patient concerns during their recovery process, providing support to alleviate anxiety.
• Correspond with care providers, including physicians and nurses, to inform them of individual patient needs and preferences.
• Generate and deliver periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Prepare and present reports detailing patient progress, setbacks, and overall status.
• Perform additional professional duties as assigned to support patient experience initiatives.

Patient Journey and Operational Improvement

• Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying areas for improvement at various touchpoints.
• Implement changes to streamline processes and minimize potential points of patient frustration.
• Resolve patient complaints and concerns by working with relevant departments to ensure prompt resolution.
• Establish and maintain a structured feedback loop to capture patient insights and drive continuous improvement in services.
• Implement patient-focused programs within the healthcare environment.
• Oversee training programs for healthcare staff to enhance their interpersonal skills, communication abilities, and patient engagement practices, providing ongoing education on patient-centered care best practices.

Qualifications and Experience

• A minimum of 0-1 years of experience in a relevant field.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic multispecialty outpatient care setting. The role involves working collaboratively with various healthcare professionals and administrative teams to uphold My Clinic KSA's commitment to patient well-being.