Payment Infrastructure Officer📣 Job Ad

About the Role

Riyadh Air, Saudi Arabia's new national airline headquartered in Riyadh, is dedicated to transforming the Kingdom into a global aviation and trade hub. As a digitally native airline connecting the Kingdom to over 100 destinations, Riyadh Air is shaping the future of air travel. We are seeking a detail-oriented Payment Infrastructure Officer to ensure the continuous availability, stability, and optimization of our payment orchestration platform across all sales channels.

Role Overview and Responsibilities

This role is integral to maintaining the integrity of our financial ecosystem. The Payment Infrastructure Officer will be responsible for monitoring and operating end-to-end payment processes, including authorizations, captures, settlements, refunds, and chargebacks, ensuring accurate and timely transaction handling. Your work will directly contribute to enhancing acceptance rates and checkout success through payment performance monitoring, configuration support, and testing activities. Furthermore, you will play a key role in ensuring compliance with PCI DSS, card scheme rules, IATA requirements, and regulatory standards through routine control checks, exception documentation, and anomaly escalation. Collaboration with vendors, internal technical teams, and finance partners will be essential for resolving incidents, tracking SLAs, supporting integrations, and maintaining accurate settlement and reconciliation data. This is an opportunity to contribute to a highly specialized operational function at the core of Riyadh Air's commercial and financial operations.

• Monitor and operate end-to-end payment processes, including authorizations, captures, settlements, refunds, and chargebacks, to ensure accurate and timely transaction handling.
• Perform payment performance monitoring, configuration support, and testing activities to enhance acceptance rates and checkout success.
• Support compliance with PCI DSS, card scheme rules, IATA requirements, and regulatory standards by performing routine control checks.
• Document payment exceptions and escalate anomalies to relevant stakeholders.
• Collaborate closely with vendors, internal technical teams, and finance partners to resolve incidents.
• Track Service Level Agreements (SLAs) with payment partners and internal teams.
• Support payment gateway and acquirer integrations.
• Maintain accurate settlement and reconciliation data for all payment transactions.

Qualifications and Experience

• A degree qualification is required.
• A minimum of 3 years of experience in payments, financial services, or merchant or airline payment operations is essential.
• Demonstrated understanding of the full payment transaction lifecycle, including authorization, capture, settlement, refunds, and chargebacks.
• Practical experience supporting payment operations and resolving processing issues across multiple sales channels.
• Hands-on knowledge of payment ecosystems, including orchestration platforms, gateways, acquirers, card schemes, and alternative payment methods.
• Experience working with PCI DSS requirements is highly desirable.
• Familiarity with card scheme rules is beneficial.
• Experience with operational controls and incident handling processes is advantageous.

Key Skills

• Payment Operations
• Payment Orchestration Platforms
• PCI DSS
• Card Scheme Rules
• IATA Requirements
• Regulatory Standards
• Incident Handling

Work Location and Type

This full-time position is based in Riyadh, Riyadh Region, Saudi Arabia. The role requires 2-5 years of relevant experience.