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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

DallahHealth is seeking a dedicated and proactive Quality & Patient Safety Supervisor to join its team in Riyadh, Saudi Arabia. This full-time role is essential for supporting the implementation and monitoring of comprehensive quality and patient safety programs across the organization. The successful candidate will play a key role in ensuring a safe and high-quality care environment by supervising daily activities, conducting audits, reporting incidents, and verifying adherence to hospital policies and regulatory requirements. This position offers an opportunity for a professional with 2-5 years of experience in healthcare quality and patient safety to contribute to a leading healthcare provider.

Key Responsibilities

  • Supervise daily activities related to quality and patient safety programs to ensure effective implementation and monitoring.
  • Ensure all work is performed in accordance with approved policies, processes, procedures, and instructions.
  • Identify opportunities for continuous improvement of systems, processes, and practices, focusing on leading practices, cost reduction, and productivity enhancement.
  • Ensure day-to-day activities are performed correctly in line with established policies and procedures.
  • Follow up on escalated cases and issues raised by subordinates to ensure their efficient and timely resolution.
  • Assist in conducting regular quality and patient safety audits and inspections within assigned departments.
  • Monitor and track incident reports, near misses, and adverse events, ensuring timely documentation and appropriate follow-up actions.
  • Support root cause analysis (RCA) investigations for patient safety events and assist in developing effective corrective action plans.
  • Facilitate staff training and awareness programs on quality standards and patient safety protocols.
  • Collaborate with clinical and administrative teams to promote compliance with accreditation and regulatory standards.
  • Collect, analyze, and report data related to patient safety indicators and quality metrics to inform decision-making.
  • Participate in quality improvement projects and actively support the implementation of safety initiatives.
  • Maintain up-to-date knowledge of hospital policies, procedures, and national healthcare regulations.
  • Assist in preparing comprehensive reports for hospital leadership and quality committees.
  • Support coordination efforts during internal and external audits and accreditation surveys.

Qualifications and Requirements

  • 2-4 years of experience in healthcare quality, patient safety, or risk management.
  • Demonstrated knowledge of healthcare accreditation standards and patient safety frameworks.
  • Familiarity with incident reporting systems and various quality improvement methodologies.
  • Bachelor's degree in Nursing, Pharmacy, Healthcare Administration, or a related healthcare field.
  • Strong observational and analytical skills to identify potential risks and areas for improvement.
  • Good communication and interpersonal abilities to effectively interact with diverse stakeholders.
  • Ability to work collaboratively with multidisciplinary teams to achieve common goals.
  • Detail-oriented and organized approach to managing tasks and information.
  • Proficiency in using data collection and reporting tools.
  • Fluent in English; proficiency in Arabic is considered an advantage.
  • Possess a strong work ethic, dependability, and a sense of responsibility.
  • Maintain a positive attitude, demonstrating adaptability in a dynamic environment.
  • Exhibit honesty and integrity in all professional dealings.
  • Be self-motivated, driven to grow and learn, and possess strong self-confidence.

Required Skills

  • Strong observational and analytical skills
  • Effective communication and interpersonal abilities
  • Collaboration with multidisciplinary teams
  • Detail-orientation and organizational skills
  • Proficiency in data collection and reporting tools
  • Strong work ethic
  • Dependability and responsibility
  • Positive attitude
  • Adaptability
  • Honesty and integrity
  • Self-motivation
  • Motivation to grow and learn
  • Strong self-confidence

Work Environment and Stakeholders

This is a full-time position based in Riyadh, Saudi Arabia. The role involves collaboration with various internal and external stakeholders to ensure adherence to quality and safety standards. Key internal stakeholders include Clinical and Non-Clinical Department Heads, Nursing Services and Medical Staff, and all staff. External stakeholders include the Ministry of Health (MOH), Central Board for Accreditation of Healthcare Institutions (CBAHI), Saudi Food and Drug Authority (SFDA), patients and their families, and external auditors and accreditation bodies.


Requirements

  • Requires 2-5 Years experience

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