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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.

Key Tasks and Responsibilities

  • Welcome visitors, clients, and employees professionally and courteously.
  • Answer incoming phone calls and direct them to the appropriate departments or individuals.
  • Schedule and manage appointments using scheduling software while maintaining accurate calendars.
  • Maintain the reception area in an organized, clean, and professional manner.
  • Perform administrative tasks including mail distribution, data entry, and document management.
  • Provide information about company services and direct inquiries to the relevant departments.
  • Manage visitor logs and ensure compliance with security protocols.
  • Support office operations by assisting with general administrative tasks as needed.
  • Handle correspondence and maintain the confidentiality of sensitive information.
  • Demonstrate professional communication standards in all interactions, both verbal and written.

Qualifications and Requirements

  • Proven experience in a reception, customer service, or similar role requiring direct public interaction.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office applications and phone systems.
  • Ability to multitask and prioritize in a busy work environment.
  • Professional demeanor with a friendly and empathetic approach to customers.
  • Ability to remain calm and handle multiple inquiries simultaneously.
  • Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Core Skills

  • Reception
  • Customer Service
  • Organizational Skills
  • Communication (Verbal and Written)
  • Microsoft Office Suite
  • Phone System Operation
  • Scheduling Software Proficiency
  • Appointment Management Systems
  • Interpersonal Skills

Additional Information

Company: Novotel Hotels

Job Title: Receptionist - Differentiation

Location: Riyadh, Riyadh Region, Saudi Arabia

Required Experience: 0-1 year

Job Type: Full-time

Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.

Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.

Requirements

  • No experience required

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