Resident Relations Specialist

About Satel

Satel invests in and operates residential buildings and compounds across Riyadh, Saudi Arabia. These properties are chosen by residents from diverse backgrounds. The company focuses on managing and maintaining properties after their development, ensuring a positive living experience for all residents.

The Role of Resident Relations Specialist

Satel is seeking a Resident Relations Specialist to manage the relationship between Satel and its residents. This full-time role, based in Riyadh, involves overseeing the resident experience from key handover through to contract renewal. The specialist will handle all resident interactions and case management, ensuring a high level of service and resident satisfaction. This position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage and track all resident requests, concerns, and complaints from initiation to closure, ensuring clear next steps and deadlines.
• Coordinate with maintenance, housekeeping, and leasing teams to address resident needs and personally follow up to confirm resolution.
• Identify early signals of resident dissatisfaction, such as changes in communication or recurring issues, to proactively address potential problems.
• Conduct regular on-site visits to buildings and compounds to meet residents and assess property conditions directly.
• Maintain detailed and accurate records of all resident conversations and actions taken.
• Cultivate strong resident relationships to encourage contract renewals, demonstrating the quality of service provided throughout their tenancy.

Work Environment and Scope

This role is situated within the Operations Division, focusing on the resident relationship post-lease signing. The position is a blend of desk-based work and field visits, requiring weekly presence across Satel's communities. The role also involves covering evenings and weekends on a planned rota, with work hours balanced within the week.

Why Join Satel

At Satel, you will be responsible for a critical aspect of the business: the resident living experience. You will work within a team that prioritizes resident experience as its core product, operating with clear standards and ownership. Advancement within the company is based on documented achievements rather than seniority or tenure.

Application Process

Interested candidates should apply through LinkedIn. Shortlisted applicants will receive a brief assessment via email. The selection process typically takes approximately four weeks. If you do not receive a response within three weeks, your application has not progressed.