Restaurant General Manager📣 Job Ad

About the Role

Marriott International is seeking a Restaurant General Manager to join its team in Riyadh. This full-time role is central to maximizing financial performance and attracting both hotel and non-hotel guests by understanding the local market and collaborating with culinary leadership. The General Manager will supervise daily restaurant operations, assist with menu planning, maintain sanitation standards, and support floor staff during peak periods, striving to continually improve guest and employee satisfaction through effective training and leadership.

Strategic Business & Marketing Leadership

• Understand financial opportunities by surveying restaurant demand and identifying competitors.
• Partner with key individuals in the local community to assess business opportunities.
• Control purchases and inventory through price negotiation, contract management, supplier list development, and usage report evaluation.
• Apply sound revenue management strategies to secure optimal business levels and maximize revenues.
• Oversee the restaurant marketing plan in partnership with hotel management and marketing teams.
• Support on-site and off-site public relations opportunities to promote the restaurant.
• Create and execute restaurant-related social media posts and public event communications, monitoring activity and analyzing trends.
• Serve as the primary point of contact for restaurant events and participate in local networking activities.

Operational Management & Guest Experience

• Supervise and manage daily restaurant operations, including service and sanitation standards across restaurant, bar/lounge, and room service areas.
• Conduct daily "taste panels" to educate staff, drive sales, and set sales goals.
• Monitor and maintain appropriate ambiance, including lighting, music, and table settings, for the restaurant concept and time of day.
• Ensure compliance with all applicable laws, regulations, and liquor control policies and procedures.
• Maintain the pristine condition of all collateral, menus, and guest touch points.
• Assist servers and hosts on the floor during meal periods and high-demand times.
• Manage day-to-day operations to consistently meet customer expectations for quality and standards.
• Provide services that exceed customer expectations for satisfaction and retention.
• Display leadership in guest hospitality, exemplifying excellent customer service and fostering a positive atmosphere.
• Address guest problems and complaints, and gather feedback on food, beverage, and service levels.

Team Leadership & Talent Development

• Actively participate in the hiring process to identify talent aligned with the outlet's concept.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identify educational needs, develop formal training programs, and instruct employees.
• Facilitate fair and equal treatment of employees and strive to improve employee retention.
• Solicit employee feedback, utilize an "open door" policy, and review satisfaction results to address concerns.
• Establish and maintain open, collaborative relationships with employees, encouraging mutual trust and respect.
• Identify developmental needs of others and provide coaching and mentoring.
• Manage staffing levels to meet guest service standards, operational needs, and financial objectives.

Required Experience & Skills

Candidates for this position should possess 5-10 years of relevant experience in restaurant management. The role requires a proven ability to lead daily operations, manage financial performance, implement marketing strategies, and foster exceptional guest and employee satisfaction. Strong interpersonal, communication, and problem-solving skills are essential.

Professional Development & Support Functions

• Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, attending workshops, and reviewing professional publications.
• Provide clear and timely information to supervisors, co-workers, and subordinates.
• Analyze information and evaluate results to identify optimal solutions and resolve problems effectively.