Retail Manager Shiseido📣 Job Ad

About the Role

Chalhoub Group is seeking a Retail Manager Shiseido to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for driving sell-out growth by developing and executing commercial strategies, optimizing brand performance, and managing key accounts. The role requires ensuring effective alignment across sales, marketing, supply chain, and finance to achieve strong market presence, sustainable revenue growth, and operational excellence in all commercial activities.

About Chalhoub Group

For over seven decades, Chalhoub Group has operated as a partner and creator of luxury experiences across the Middle East. The Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for more than 400 international names in luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Committed to innovation and sustainability, Chalhoub Group aims to shape the future of luxury retail, delivering omnichannel experiences across over 950 stores, online platforms, and mobile apps. The Group fosters a people-at-heart culture, bringing together over 16,000 professionals across eight countries, and is a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has pledged to reach Net Zero by 2040.

Key Responsibilities

The Retail Manager will perform a range of duties, including:

• Sellout Management: Develop and implement annual sellout targets, lead brand and trade marketing activations (launches, visibility, planograms), track ranking and market share, report on market trends and competitor activities, manage SISO, participate in forecast processes, and drive topline growth through effective door and channel development.
• Team Leadership: Lead the sellout team's KPIs, develop work plans, implement BC productivity, provide coaching and mentoring, conduct regular team meetings and performance evaluations, and manage sales reports and commission submissions.
• Customer Relationship Management: Build strong, long-term relationships with key accounts, implement joint business planning with strategic customers, and resolve escalations, operational issues, and service concerns.
• Performance Monitoring & Reporting: Track and report commercial KPIs (sales, ranking, market share, stock health), provide monthly business reviews with actionable insights, implement corrective actions, coordinate with supply chain for demand forecasting and stock availability, and monitor SOH levels, returns, and slow-moving stock.

Qualifications and Experience

Candidates for this role should possess the following:

• A minimum of 5 to 10 years of relevant experience in retail management, commercial strategy, or a similar field.
• Demonstrated ability to develop and execute commercial strategies to drive sell-out growth.
• Strong leadership skills with experience in managing and developing sales teams.
• Proficiency in performance monitoring, reporting, and implementing corrective actions.
• Excellent relationship management and communication skills for engaging with key accounts and internal stakeholders.

What We Offer

Chalhoub Group is committed to supporting its employees' growth and well-being. We offer enriching experiences, learning and development opportunities, and exposure to diverse assignments and internal mobility. Our competitive benefits package includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic retail environment, contributing to the Group's mission of shaping the future of luxury retail.