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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Room Service Manager Role

The Ritz-Carlton in Riyadh is seeking a dedicated Room Service Manager to oversee the daily operations of the room service department. This full-time position requires a professional with a minimum of 5 years of experience to lead and develop the room service team, ensuring exceptional guest satisfaction while managing operational efficiency and budget adherence.

Managing Daily Room Service Operations

The Room Service Manager is responsible for the direct supervision and management of all day-to-day room service activities. This includes ensuring that property policies are consistently applied, and that staff are adequately trained and supported to perform their duties effectively. The role involves overseeing daily shift operations, maintaining compliance with all established policies and standards, and ensuring staffing levels align with guest service needs, operational demands, and financial objectives.

Leading the Room Service Team

This position requires strong leadership to guide and motivate the room service team. Key responsibilities include fostering a collaborative environment built on trust and mutual respect, serving as a role model for appropriate professional conduct, and setting clear performance expectations. The manager will provide direction and feedback to subordinates, develop strategic plans to achieve departmental goals, and ensure consistent productivity levels. Regular communication with employees regarding business objectives, performance recognition, and feedback is essential for driving desired results and maintaining open, collaborative relationships.

Financial and Guest Service Oversight

The Room Service Manager will play a role in financial management by understanding budgets and operating statements, and actively participating in managing controllable expenses to meet or exceed financial targets. A primary focus of this role is ensuring exceptional customer service that exceeds guest expectations. This involves actively seeking guest feedback, addressing guest concerns and complaints effectively, and empowering employees to deliver outstanding service. The manager will also provide input for employee performance appraisals, focusing on service behaviors and continuous improvement.

Human Resources and Development

This role involves identifying developmental needs within the team and providing coaching, mentoring, and training to enhance employee knowledge and skills. The Room Service Manager will support departmental orientation programs for new hires and ensure staff are trained on and adhere to all relevant policies and procedures, including cash handling and credit policies. Soliciting employee feedback and utilizing an open-door policy are key to addressing employee concerns and fostering a positive work environment.

Additional Responsibilities

The Room Service Manager will be responsible for communicating information effectively to supervisors, colleagues, and subordinates through various channels. This includes analyzing information, evaluating results, and problem-solving to identify the best solutions. The role also requires the ability to recognize and maintain high standards for product quality and presentation.

Requirements

  • Requires 2-5 Years experience

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