Sales Assisted onboarding specialist📣 Job Ad

About Hala and the Role

Hala is a leading fintech company in the MENAP region, dedicated to redefining financial services and building the future bank for SMEs. We empower small and medium-sized enterprises by providing advanced financial and technological tools. Operating multiple entities in UAE, Saudi Arabia, and Egypt, including Hala Payments and Hala Logistics, Hala offers solutions that enable merchants to digitize payments and manage sales and operations. Founded in 2017, Hala is licensed by the Saudi Arabian Central Bank. We are seeking a Sales Assisted Onboarding Specialist to join our full-time team in Riyadh, Saudi Arabia.

Role Overview

This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self-onboarding process. The specialist will provide proactive and organized support, guiding customers to complete their registration smoothly. This position operates at the intersection of customer service, compliance, and technology within a dynamic fintech environment. Candidates should possess a background in customer service, compliance, and operational support, with a preference for experience in the fintech industry, particularly payment acceptance.

Key Responsibilities

• Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly.
• Guide customers through document uploads, ensuring compliance with regulatory standards.
• Collaborate with the compliance team to verify customer documentation and information.
• Oversee terminal ordering and ensure timely delivery to customers.
• Maintain a feedback loop with the product and tech teams to address onboarding gaps.
• Accurately update customer data and feedback in the CRM system.

Qualifications and Experience

• 0-1 years of professional experience.
• Strong customer service skills with a solution-oriented mindset.
• Familiarity with compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized and capable of managing a large volume of customers efficiently.
• Preferred: Experience in the fintech industry, particularly payment acceptance.

Performance Expectations

• Achieve an 80% customer reach rate.
• Maintain a 60% onboarding conversion rate over qualified customers.
• Ensure all customer feedback is recorded accurately in the CRM system.

Work Environment and Employee Development

Hala fosters an inclusive and diverse culture that encourages innovation and flexibility across remote, in-office, and hybrid work setups. We offer competitive compensation packages, including the potential for shares. Personal development is prioritized with regular training and an annual learning stipend, supporting career growth in a fast-paced environment. This role provides the opportunity to join a talented team of over 30 nationalities working in 7 countries, gaining valuable experience in the fintech industry. Employees are given autonomy, mentoring, and challenging goals, alongside significant responsibility and trust, as we believe in empowering individuals to achieve optimal results.