Sales & Business Development Manager

About Al Khozama Investment

Al Khozama Investment is seeking a Sales & Business Development Manager to lead commercial growth for Alain Ducasse Chocolate Paris in Riyadh and across Saudi Arabia. This full-time role is based in Riyadh, Saudi Arabia.

Role Purpose

The Sales & Business Development Manager will drive commercial growth by developing strong B2C and B2B relationships while upholding the brand’s high standards. The role focuses on translating craftsmanship, hospitality, and strategic partnerships into sustainable business results.

Key Responsibilities

• Identify and develop corporate gifting and partnership opportunities with businesses, luxury hotels, embassies, government entities, event planners, premium brands, and VIP clients.
• Manage the entire sales process, from prospecting and meetings to tailored proposals, negotiation, conversion, fulfillment coordination, and after-sales follow-up.
• Develop key accounts, repeat gifting programs, seasonal campaigns, and maintain a qualified sales pipeline.
• Create commercial plans, budgets, forecasts, and sales targets, monitoring revenue, margins, conversion, average transaction value, and profitability.
• Maintain accurate CRM records, account plans, pipeline reports, and sales forecasts; identify new channels and growth opportunities.
• Coordinate with production, coordination, marketing, and finance teams to ensure accurate and profitable order delivery.
• Champion outstanding boutique and café guest experiences, product storytelling, merchandising, and premium gifting presentation.
• Build trusted client relationships and ensure discreet, personalized handling of VIP and corporate requirements.
• Partner with marketing and Alain Ducasse stakeholders on product launches, events, and brand-aligned activations.
• Coach and inspire customer-facing colleagues on product knowledge, relationship-building, and sales execution.
• Collaborate with the Café & Retail Manager to align daily operations with commercial priorities.

Key Performance Indicators

• Revenue and gross margin performance against approved targets.
• Qualified B2B pipeline, conversion rates, and new account acquisition.
• Revenue from corporate gifting and repeat accounts.
• Customer retention, adherence to brand standards, and team performance.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience in sales and business development.
• Demonstrated ability to develop and manage B2B and B2C relationships.
• Experience in luxury retail or hospitality is preferred.

Application Process

Candidates who meet the qualifications are encouraged to apply.